Budget Car Rental

Reviews

• AL

  Annette Landwehr

  Oct 15, 2021
  5.0
  Helpful, friendly, in and out fast.
• RB

  Robert Briggs

  Apr 28, 2021
  5.0
  I love the fact that I get treated like family here. The cars a the best on the market hand down.
• NS

  Nabeel Sheikh

  Jun 6, 2019
  1.0
  Rental time was 730 am and they didn’t have the vehicle until 9 am. They didn’t even bother to call and let me know the vehicle won’t be ready. Completely ridiculous customer service.
• DF

  Duane Frazier

  Apr 21, 2018
  1.0
  Each of my past four rental experiences with Budget has been negative. My final reservation was two hours later than the reserved time, forcing me to miss an appointment. Despite my phone calls and repeated emails to Budget’s Customer Service office, no one ever responded. I’ll never use Budget again, and I would encourage you to reserve rental cars from any other rental company. Budget is not worth the headaches it creates. Terrible customer service.
• BC

  Brenda Coleman

  Feb 4, 2018
  1.0
  Pathetic customer service. We reserved an SUV weeks in advance at the east Kellogg location. When we went to pick up the vehicle, they didn't have it. The one and only vehicle available was an F150 that hadn't been cleaned from the previous rental. The desk person couldn't have been less helpful. Offered nothing in the way of explanation or apology or seemed to care at all. We didn't have the option to change our travel plans so we took it. Glad it wasn't supposed to rain as luggage for 4 people had to go in the bed. Up the road we noticed it also hadn't been filled with gas. We didn't have the time to return to Budget so another stop and $33 to fill up. I requested a refund for the gas when we returned the truck. I had to call them about it 2 or 3 times over 3 months. Finally at least got the refund. Not once any words resembling an apology for the trouble or they cared about keeping us as customers. We'll not do business with them again.

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