Budget Car and Truck Rental

Reviews

• TN

  TTV NinjaGinja45

  Apr 9, 2024
  1.0
  I want to start off by saying: the night time manager, Shelle, has been FANTASTIC through this whole ordeal. But that’s where the good things end. First: I reserved online and got a very nice discount for doing so…but when I arrived at the airport location I was informed that I had actually reserved for a car at the other location across town. That was my fault. It was a sister location so I figured they could honor my reservation, right? Yes. They did, but I was told they couldn’t honor my online discount? If you can pull my reservation from another location, you can honor my discount. Nope. I recorded a video walking around the car looking for any damages to cover myself, and I’m glad I did. Upon returning the vehicle, I was forced to fill out an incident report because there was a small chip missing from the windshield. My walk around video at the time of the pickup CLEARLY shows the preexisting damage to the car but I was forced to fill out the form anyways. I was told the claims department would contact me within 24 hours. They didn’t. In fact, they never contacted me. They just tried charging my credit card for an additional $385 to cover the “damages” that I’m being blamed for. I had to send the claims department all of the proof that I didn’t do the damage because they told me they were going to either take me to court or send me to collections if I didn’t pay. I literally had to send the same picture I sent before but this time with a big red circle around it in order for them to believe me that I didn’t do it. I was told they had to “review the evidence” again and would know something by the end of the week. What’s there to review? I sent the proof and it seems I’m still being blamed for it. Renters beware: record every single inch of the car and if you see anything that MIGHT be damage, document the hell out of it before you get blamed for something you didn’t do. Shelle is the only reason this place will possibly get my business again. She’s AMAZING.
• RK

  Ryne Kijurna

  Nov 30, 2023
  1.0
  Booked a rental car here for someone at work. Their flight was delayed and rescheduling the car rental was a terrible experience. They tried to charge double the original rental amount to move the reservation back a few hours. When I asked questions like, "Why are you charging us more because the flight was delayed?" or "Doesn't this happen all the time?" They would only respond with rates are what they are at the time of rental. They also threatened to give the original reservation away if I didn't pay to reschedule. Total scam.
• RG

  Robert G

  Dec 15, 2018
  1.0
  Wow - wish I would have read the reviews about Budget before renting from this location. I rent over 40 cars a year and this is by far the worst experience. This location is a total scam - trying to find ways to rip people off for previous damage done to cars. I returned the car having over 22,000 miles on it. At first, the guy didn't think the car belonged to Budget. Next, he pointed out that car wash damage on the side of the car was caused by me. Why would I take a rental car through a car wash? On top of it, it's very clear the damage was caused by their own washing over the several years the car was in their fleet. On top of all of this, the interior of the car was dirty when I picked it up and didn't have an ice scraper in the middle of winter. Or course all of this has to be reviewed by a manager named Jackie who was too busy to talk to me. Absolutely horrible experience. I went for the best priced rental at Wichita and absolutely regret the decision. STAY AWAY FROM BUDGET - WICHITA!
• WH

  Wenwei H.

  Nov 9, 2017
  1.0
  No star if I can. I asked for the total amount for three days. It was an outrageous rate but I took it since I walked in without a reservation. Turned out the total they gave me was for two days. My bill ended up way more. The two agents I worked with were less than helpful. When I called corporate they can't even find my rental agreement. They said the location is a licensee. Hence no support. If you're coming to Wichita, make a reservation and do not choose Budget.
• RS

  R S

  Mar 8, 2013
  2.0
  Of 3 rentals with Budget @ the Wichita, KS airport, I had 3 bad experiences. The staff, while not impolite, have never apologized for the poor quality of vehicles provided. Granted these rental vehicles did get me the entire 500+ miles of my weekly journeys throughout southwestern and south central Kansas, however, without the grace of God guiding my travels, it could have been much different. I believe in "never say never;" however, the 3rd of thesee rental experiences will be my absolute last with Budget, a company I have rented from in other cities without problems. The first vehicle I rented, the Check Engine light began illuminating after the 3rd day of my 5 day rental. When I phoned the Budget location (200+ miles from my hotel and client), they indicated, it was nothing, that it was safe for me to drive the vehicle and they would have it looked at after I drove it the 200+ miles back to them before my weekly return to my home state. Wishing to give them a 2nd try, I rented again, and received a vehicle with no mechanical malfunctions, but it was extremely uncomfortable for a 3+ hour journey. Hoping the 3rd time would be a charm, I gave them yet one more opportunity to prove to me that the first two were just flukes. Within the first 15 minutes, once I was on the open road and the speed limit rose above 40 mph, I noticed a lot of noise. Within 30 minutes, it felt that the car was vibrating. Remembering the Check Engine light from 4 weeks prior, I knew returning the vehicle would not generate so much as a "I'm sorry for the inconvenience," and prayed the entire 200+ miles that I would reach my destination safely and without injury. Wednesday, I drove an employee of my client to pick up one of their company vehicles from a garage near my hotel. When he heard the noise, he was shocked at the noise level and expressed surprise that I had not yet ended up having to change a tire. I mentioned this to my client, who had me take it to his mechanic and they found the rear driver tire belt was in pieces. His mechanic replaced the tire with a used one so that I would not be stranded on a lonesome highway. Before I could explain the entire scenario to the Budget Rental Manager, he indicated it was my responsiblity as renter to cover anything wrong with the vehicle. To say I was fuming mad is an understatement. And, obviously, there was no apology offered. What a sad place it must be to be employed, when you have to have such a cold heart that you will provide a single female traveling great distances on 2-lane state and federal highways through your state a vehicle unfit to drive to the corner market, and when she tells you of it, you don't have the decency to at least pardon the error, but rather reinforce that the Check Engine light from 2 weeks ago ended up being nothing and that you were able to make it safely in that vehicle.

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