Goodyear Auto Service

Reviews

• TS

  Tommy Snow

  Nov 12, 2025
  5.0
  Great staff. Honest and fair. Will go back
• BE

  Barbara Ebert

  Oct 19, 2025
  5.0
  Very efficient & polite
• TT

  Teagan Thompson

  Sep 3, 2025
  1.0
  Dropped my car off for an oil change, tire rotation, and balancing. My tires are a year and a half old, and so is my battery, which was changed the same day. My car has had *no* issues starting, and I should be able to expect my car to start after dropping it off for an oil change. I drove an hour into town, dropped it off, and then went with a relative to see an ill family member out of state. There was confusion on drop-off, because they didn't have my name on the schedule despite my dad giving them the info. I said the make and model, OH okay we do have it on here. Great, easy fix. A few hours into the trip, we get a call from Goodyear telling me I need to replace all my tires (even though I just got them replaced closer to my home a year and a half ago) and all my brakes (the car is 10 years old, this I kind of figured, but not do-able just yet). I decline the additional $2,400 of work quoted and request to proceed with the services I dropped it off for. The tech says okay, no weird vibe or hostility. On the way back into town the next day, I call an hour before we get there and ask if it's ready. They say yep, it's been ready, you can get it whenever. I get there to pick it up, give my name since they took it yesterday. "We don't have that name." okay, make and model, and once again they locate it. Only once I'm taking my card out to pay is it mentioned that my car isn't starting. I ask for an explanation, because it was fine yesterday and has BEEN fine for a year and a half, I dropped it off for basic maintenance. "I don't know what to tell you. They had to jump it to get it in, and jump it to get it back out." I ask why this wasn't mentioned on either of the calls in the past 24 hours, especially on the call where all other work was quoted. The manager repeated the same information. I say I'm gonna pay for my services and just try to start my car, because they are *not* being helpful and this is ridiculous. Sure enough, car doesn't start. What was the game plan? Here pay is $150 - $2,400, take your keys, and walk home?? Tech comes out and says he's the one who did my oil change, and helps charge my battery so I can at least get out of their parking lot. Still an hour from home, since I don't live in town. He tells me: Your car started just fine after I did your oil change, I don't know why they're not telling you. This was all very strange and frustrating. So after dropping $150 and being left in the dark, I had to ALSO drive over and get a battery installed elsewhere. $300 for what should have been *AN OIL CHANGE*, it's not like I brought it in because there was a problem! Called it in to corporate who asked for receipts, including for the new battery. Come to find on the invoice, they put a guy who has the same name as my dad but it's not even the right person or account. It's not my dad's address or phone number at all, and the check refunding for my services is likely going to some random dude because the service manager can't even schedule it under the right person despite me and my dad providing our information MULTIPLE times. An oil change shouldn't turn into this for anybody. Ridiculous.
• MH

  Marty Hertel

  Sep 3, 2025
  4.0
  Tim is working hours 8:00am,6:00pm
• RM

  Rocky McKenzie

  Sep 1, 2025
  1.0
  Go somewhere else for good service.

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