Waterway Carwash

Reviews

• JF

  James Fehr

  Apr 21, 2026
  5.0
  I purchased the car wash that includes everything but I forgot the name of it. It was like "The Work" or "The Everything." Great job on exterior and also interior. What i appreciated most is the tired looked wonderful and the vacuum job was exceptional.
• CW

  Caroline Wise

  Apr 16, 2026
  3.0
  Way too pushy about memberships every single time I get my car washed. It’s making me want to avoid going here. Just let me pay in peace and quiet without being sold too.
• RJ

  R J

  Apr 7, 2026
  1.0
  I had a very unpleasant experience at Waterway Carwash, primarily due to how a damage claim was handled. After a recent car wash and interior cleaning(whole thing), I noticed scratches on my car and reported it immediately before leaving the parking lot. A claim was filed on the spot, and their staff took photos of the damage (Thankfully , I also documented everything myself). At the time, I was told that camera footage from before and after the wash would be reviewed and shared. However, that footage was never clearly shown or explained to me. Later, I was told the footage didn’t show any issues, which directly contradicted what their own staff had documented in the claim with pictures immediately after the wash. I noticed the scratches when I picked up my car after both the exterior and interior cleaning(whole thing). Since I was told the footage didn’t show any issues during the wash—though the before-and-after footage was not shared with me—it raises the question of whether the damage could have occurred while the car was being handled during the manual cleaning afterward. What was most concerning was the lack of consistency, transparency, and accountability. The issue was acknowledged and documented immediately, yet the follow-up felt unclear and dismissive. The managers came across as defensive and accusatory rather than supportive, with little ownership of how the claim was handled from the beginning. In addition, my past experiences with their interior cleaning have often been inconsistent. I’ve had to ask for multiple areas to be redone due to missed spots, and the work has sometimes felt rushed, with more focus on promoting memberships than ensuring quality. While I had continued using this location mainly for convenience, this experience prompted me to try another car wash in Overland Park that offers both exterior and interior cleaning. The difference was noticeable—better attention to detail, more professional service, and at a lower cost. This experience raised concerns for me about trust and transparency. A customer-facing business should treat its customers with respect, especially those who have been repeat customers over time. Has anyone else experienced something similar here, and how did you handle it?
• DH

  David Hayward

  Mar 23, 2026
  5.0
  Amazing customer service. Chris and the team took great care of us
• AR

  Andrew Reimherr

  Feb 6, 2026
  1.0
  Let me vacuum my own car