Each Waterway location offers a combination of car wash services, major brand gasoline, snacks, drinks and other useful merchandise. Each store is set up for convenience, ease of use, speed of service and comfort.
From the beginning, the Waterway concept has remained the same. We locate great neighborhoods; build high-end, distinctive buildings, hire only the best people and deliver uniquely outstanding service, quality and experience.
The Waterway process and technology has been honed over many years to safely, completely and quickly clean cars and serve customers. No one else can guarantee the same high level of personal service, care and attention to detail that comes standard with all Waterway services.
Customers reported inconsistent service quality, with many expressing dissatisfaction over incomplete cleaning and attention to detail.
Staff Attitude
The staff is frequently described as friendly and helpful, contributing positively to the customer experience.
Value for Money
Many customers feel that the prices are high relative to the quality of service received, leading to frustration and disappointment.
Consistency Issues
Several reviews highlighted a decline in service consistency, with some customers noting that their experiences have worsened over time.
MM
Matt McLaughlin
Feb 21, 2026
1.0
Extremely slow. Not busy. Been here for 42 minutes that is way too long. Watching the workers not focus on their job. Too much time talking not enough time working. I am out. I can do this myself in half the time for 1/3 the cost. Place had gone way down hill.
LN
Larry Nelson
Feb 8, 2026
3.0
Visited Express Wash ($10 wash) 2x today and got car front sprayed by attendant once - second time nothing. Should be a bit more consistent (I've even had them to do front and back which is great). I know it depends on which kid is filling the role but seriously, wash prices keep going up - service goes down. It's obvious the kid doesn't care, but the customers do.
MG
Michael Gabel
Dec 31, 2025
1.0
The seller at the front told me I’d get a wipe down and rim cleaning if I paid more. Then I get to the other side of the car wash and the team lead tells me I get neither of the things I paid for. Scam. Waterway has fallen off.
GF
Gina Foulks
Dec 27, 2025
5.0
Friendly, knowledgeable staff. Great prices. Car was spotless.
BH
Bobbie Hoff
Oct 22, 2025
2.0
Terrible job - will never go back!! I paid for an interior clean only to be told that only involves wiping off the dashboard!! What a rip off!! This place used to be fairly good - whoever took over should leave it to the professionals who take pride in their work.
What types of services does Waterway Carwash offer?
Waterway Carwash offers full-service car wash services, gasoline from major brands, snacks, drinks, and other convenience store items.
What are the operating hours of Waterway Carwash on weekdays?
Waterway Carwash is open from 7:30 AM to 8:00 PM Monday through Saturday, and from 8:00 AM to 7:00 PM on Sundays.
Where is Waterway Carwash located?
Waterway Carwash is located at 12100 College Blvd, Overland Park, KS 66210, United States.
Which payment methods are accepted at Waterway Carwash?
Waterway Carwash accepts American Express, Android Pay, Apple Pay, Cash, Check, Diners Club, Discover, Mastercard, Samsung Pay, and Visa.
Is Waterway Carwash accessible for customers with disabilities?
Yes, Waterway Carwash has wheelchair accessible entrance, parking, seating, and restrooms.
How can customers contact Waterway Carwash for support or inquiries?
Customers can reach Waterway Carwash via email at customerservice@waterway.com or by phone at +1 913-339-9542.
Does Waterway Carwash have an online presence where I can learn more?
Yes, Waterway Carwash has a website at https://www.waterway.com/locations/overland-park-north/, a Facebook page at https://www.facebook.com/WaterwayCarwash, an Instagram handle @WaterwayCarwash, a Twitter handle @WaterwayCarwash, and a LinkedIn profile at https://www.linkedin.com/company/waterwaycarwash/.
Which nearby gas stations can customers visit close to Waterway Carwash?
Customers can visit the nearby BP gas station which also offers convenience store items and automotive parts and accessories.
Are there nearby dining options customers can visit before or after a car wash?
Yes, nearby dining options include Gert's Grille (American restaurant and bar), Starbucks coffee shop, Boston Market, Rice Garden (Chinese restaurant), Hawaiian Bros Island Grill, Saturday Indonesian Special in KC, and Scooter's Coffee café.
What nearby beauty and spa services are available near Waterway Carwash?
Nearby beauty and spa services include Styled By Natalia, Hair by Pooja, Wave Review Salon, Salon 119, and GlamZone Salon, offering hair and beauty services.
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