Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Metcalf Ave in Overland Park, KS is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Overland Park, KS or call us at (913) 748-8063.
Many customers praised the helpfulness and friendliness of the staff, particularly highlighting individuals like Adam, Dennis, and Gracie for their exceptional service.
Product Knowledge
While several reviews noted knowledgeable employees, some customers experienced confusion or lack of assistance regarding specific vehicle issues.
Mixed Experiences
Feedback indicated a mix of positive and negative experiences, with some customers reporting excellent service while others encountered rude or unhelpful staff.
Store Cleanliness
Customers appreciated the cleanliness of the store and the organization of products.
Warranty Issues
Some customers had positive experiences with warranty claims, while others faced challenges with product quality.
JW
Jason Watts
Jan 29, 2026
1.0
Very poor customer service! The black woman was very arrogant and smart mouth and unprofessional!!! I will NEVER RECOMMEND nor will I EVER DO BUSINESS WITH " AUTO ZONE " NEVER AGAIN!!! AND I WILL BE POSTING ALL THIS ON SOCIAL MEDIA PLATFORMS SO OTHERS CAN SEE HOW THIS COMPANY TREATS THEIR CUSTOMERS!!!
VV
Vixani
Dec 31, 2025
5.0
Had a dead battery a little over 2yrs ago and my brother-in-law recommended this place to get a new one. I paid for 3yr warranty on it, just in case. Battery died back on the 19th of Dec (cold day), so we took it back up to claim warranty on it for replacement. Worker there tested the old one and confirmed it was 0% - indeed dead; everything went smoothly getting a replacement. However, for future reference make sure to have even new batteries tested. Went home and put the new battery in and still was having issues with low power and battery save mode in car, as well as difficulty/delay in turning over. Took to mechanic and had negative terminal clamp replaced first as it was corroded from battery acid leaking. They tested the new battery to find it had a bad cell and only 10.7V output for vehicle. Went back to ask just for reimbursement for the additional cost of warranty, as the "new battery" was replaced by another at mechanic shop, and so it was disposed of already. The manager there instead contacted his DM and they gave me full what I paid for the original battery I bought 2yrs ago. All in - this review is to thank them for the excellent customer experience in correcting an issue. Best Regards!
Frequently Asked Questions About AutoZone Auto Parts
What are the operating hours for AutoZone Auto Parts on weekdays?
AutoZone Auto Parts in Overland Park is open from 7:30 AM to 8:00 PM Monday through Friday.
Is AutoZone Auto Parts open on Sundays?
Yes, AutoZone Auto Parts is open on Sundays from 8:00 AM to 8:00 PM.
Where is AutoZone Auto Parts located?
AutoZone Auto Parts is located at 7631 Metcalf Ave, Overland Park, KS 66204, USA.
What types of products does AutoZone Auto Parts offer?
AutoZone offers auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
Does AutoZone Auto Parts provide in-store pickup and delivery services?
Yes, AutoZone offers in-store pickup and same-day delivery services.
What are some of the major brands available at AutoZone Auto Parts?
AutoZone carries brands such as Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
How can customers contact AutoZone Auto Parts?
Customers can call AutoZone at (913) 748-8063 or email customer.service@autozone.com for assistance.
What nearby automotive service centers are close to AutoZone Auto Parts?
Nearby automotive service centers include Eilenbergers automotive and Oades Brothers Tire & Auto Service, which provide repair and tire services.
Are there dining options near AutoZone Auto Parts for customers to visit before or after shopping?
Yes, customers can visit nearby restaurants such as La Mexicanita, Pizza Hut, McDonald's, and Burg and Barrel for a variety of dining options.
What financial services are available near AutoZone Auto Parts?
Nearby financial service options include LendNation for installment loans, State Farm Insurance and Shelter Insurance for auto insurance, Western Union for money transfer, and various ATMs such as CoinFlip Bitcoin ATM and UMB Bank ATM.
Brand Certified Facts from AutoZone Auto Parts
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Certified March 01, 2026Yext Knowledge Graph
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