Tommy's Express® Car Wash

Reviews

• DB

  David Bailey

  1 day ago
  1.0
  I was targeted by a racist manager. This is the first time I've had a problem at any one of this chain, in 6 different states. She seen the color of my skin and immediately came up with a lame excuse to deny me service. Do the community a favor and boycott racist establishments like this one!!
• KN

  Kristy Neal

  Jan 21, 2026
  5.0
  Came in for a car wash. I met Bella at the vacuum bay. Despite the cold temperature, She was busy emptying the trash and checking the vacuums. She stopped what she was doing to see if there was anything I needed and proceeded to ask how my day was going. It was so Great to encounter someone who is polite, helpful and especially friendly!! Thank You Bella for your great customer service!!
• DH

  Desiree Hutton

  Jan 9, 2026
  5.0
  I really do like this place quick,convenient and a great wash. But I have to say that today I met your employee Bella handing me a couple things to take care of my car. She was both personal and professional and it was great talking with her on a really rough day for me. I wish this world had more caring people like the young girl I just met…..
• MD

  Melissa D

  Jan 2, 2026
  5.0
  I came in for a was today with a free coupon and Bella greeted me at the window. She was so nice and professional. She reviewed some info on my account with me and then suggested a service that I didn’t know about. What a wonderful person to have at your establishment. She honestly made my day by treating me like a human and not someone who came for a free wash. Great Job Tommy’s!!!
• NM

  Nicole Mayfield

  Dec 22, 2025
  5.0
  Just visited this Tommy’s car wash for the first time. I’ve been to others, but what an exceptional experience! Customer service is not dead. I pulled in and was greeted by a very friendly cashier. Then pulled through the car wash as expected. But as I was pulling out, an employee was cleaning on the outside of the building. She looked up, gave me a friendly wave and smile. I was completely caught off guard. Who does that anymore?! It turns out her name was Michayla. Then I pulled around to vacuum my car. Another employee was sweeping the area and gave me another friendly smile, and hello. I told her how impressed I was with how friendly everyone was! Bella went on to ask how my day was and what my plans were for Christmas. The personalization of the experience really was amazing. I truly think that customer service is going to be the big differentiator in businesses. People can get product and service anywhere, but the human interaction Is missing from so many places. Thank you, Tommy for Recognizing the importance of good service! And thank you to Bella and Michaela for brightening my day!!

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