Enterprise Car Sales

Reviews

• NM

  Nobody Knows It But Me

  2 days ago
  1.0
  Do not buy a car from Enterprise — any location. Save yourself the headache. The quality of the vehicles and the sales experience are unacceptable. My first purchase, a 2020 Nissan Kicks, experienced a major transmission failure about a year after I bought it. Although I had an extended warranty, I still paid out-of-pocket costs for diagnostics and required steps before the repair was approved. Unfortunately, I gave Enterprise a second chance this past week and immediately regretted it. The vehicle I purchased was being driven by sales staff and had trash left inside the car when we first saw it. That alone speaks volumes about quality control. The car was listed with under 61,000 miles and had more than that when we took delivery. I was told the car would be detailed and delivered with a full tank of gas. The detailing only happened after I complained about the trash, and we still had to stop for gas just to make it home. I also raised concerns about the battery at delivery, which turned out to be a legitimate issue immediately after purchase. Since then, additional mechanical concerns have come up that were not evident during the test drive. When I contacted the location manager, I received excuses instead of solutions. There is no clear corporate escalation path, so the local manager is effectively the final word. At this point, I would rather pay the restocking fee and return the vehicle than continue dealing with ongoing problems. Based on my experience, I do not recommend buying a vehicle from Enterprise.
• BB

  Brad Barackman

  3 days ago
  5.0
  Alex did a great job and was very helpful and professional. 2025 Toyota Corolla Hybrid are very popular and we are happy with our purchase. Keep up the good work Alex.
• AG

  A. Garrison

  6 days ago
  1.0
  Sold us a car and within a month noticed a bad oil leak. Took it in and were told that there was a coolant leak too and the coolant was empty. I thought enterprise checked their cars before selling them, but apparently not. They're very helpful when getting your money, but once they have it, they could care less about the lemon they sold you. Extremely frustrating.
• RL

  Redd Lavigne

  Dec 14, 2025
  1.0
  I purchased a 2023 Hyundai Santa Fe almost a month ago now. Upon having it the first 3 days I noticed some things that didn't funtion properly with the vehicle. The horn didn't work at all and to my concern I was hearing a loud "helicopter" type noise coming from the passenger side front wheel. I called Enterprise immediately upon having the concerns where they recommended I bring it back for an evaluation on that Friday. Now I didn't get to even drive the thing twice before they had it for nearly 3 weeks bouncing from shop to shop trying to avoid getting the needed repairs to the vehicle. Jacob at Enterprise was the one who greeted and recieved my concerns Friday afternoon. He ensured me that my car would be going to Firestone right up the road to have the things I mentioned taken care of. They got me in a loaner and then sent me on my way. Saturday and Sunday come, so I call Firestone in Olathe to see the status of my car since Car Sales isn't open on Sundays. This is where it starts getting messy. Firestone 1 reported my vehicle never coming in, Firestone 2 also reported no show of my vehicle was ever made to the facility. No one to call and ask because it's Sunday, so I leave a message on the answering machine for someone to call me ASAP Monday. Monday comes and I call them again, get put on a 20 minute death hold. Jacob tells me MY car is at THEIR shop. That they balanced the tires and replaced the horn and it's almost good to go home. I inquire why it hadn't been taken to Firestone and he tells me they wanted THEIR mechanic to check it out first. I asked why they did a balance and if they checked the bearings. He says "well I'm not the mechanic I don't know these things" And so I asked if the mechanic would explain to me the work he'd done and what the diagnostic on the car was. Jacob then told me "NO, our mechanics dont talk to civilian customers" I said, then I want it to go back to Firestone and get a second opinion and a full inspection on the car. He says no, we will get an invoice from the mechanic showing the work done. I say no, it's going to Firestone since you cant tell me whats wrong with it and you didn't check the bearings. He says they never heard a loud noise and its fine. I said NO, ITS GOING BACK TO FIRESTONE FOR DIAGNOSTICS Extremely hesitant he finally gives in and says yes it can go back to Firestone that they will cover the inspection, but I tell him it has to come to my Firestone now He's not happy about it but complies. Now I go get my car from Olathe I get it to Firestone and give them the low down. The car sits there for a few days. I get the email from Firestone saying we are done with your car. Call over there and talk to Nick, he says we got the oil change and air filter approved for ya. I said oh...there was nothing wrong with the wheel bearings? He said yeah, there was, we recommended both to get done but Enterprise said no, don't do that. I said, OH, can you send me a copy of the estimate...I'll call you right back. So I call enterprise, get the 20 min death hold again Jacob picks up finally, I say oh, I just got off the phone with Firestone. He REFUSES TO look at my phone screen or accept an email with the estimate from Firestone. Tells me they never told him that bearing needed done. I said why wouldnt they tell you. So I asked for them to handle the issue of the bearings, ask to speak to the superiors. Jacob then tells me he's not authorizing the repairs. He's CANCELING my loaner vehicle and they arent going to help me get back to my car or get the car back to me. THEN At this point I send my husband in to handle the matter. They give him NO grief. NO trouble at all. Tell him give us a few days and we will have it taken care of and get the authorization for the bearings, one and two. 3 days go by and again no communication from enterprise So I call and ask for not Jacob, but his superior. I get Austin on the phone, who appeased the entire situation. Got me my car fixed, kept me in a loaner and even brought my car to my driveway when it was fixed.
• GG

  Gregg

  Dec 11, 2025
  5.0
  Honest and hard-working. It's what any company who sells cars should be. Adam and Austin, and others whose names I didn't get, were all honest and hard-working. It's unfortunate that the automobile sales industry, among many others, has become so untrustworthy and vilified by consumers. And it's, probably, justified. We can't help but to go into this situation with skepticism and trepidation. It's a very stressful process and not so much on the huge financial investment, but mostly on whether or not we're being dealt with fairly and the salespeople are doing what needs to be done, i.e. being a hard-working employee. It's what we all should be doing for the people we serve. Austin and Adam 100% exemplified this by being honest, going above and beyond, as well as doing the extra things. Imagine that. Not trying to squeeze more money out of a customer, but rather treating them with dignity and respect so they are repeat customers. Is that not how you should run a business? Customers appreciating your service so they return? I'd like to think so. This is how automobile sales should go. I've bought 4 cars in the last 3 years. This being the 4th and far and away the best customer service and satisfaction I've received. I'm sure Enterprise Car Sales is not at the forefront of most people's minds when looking to purchase a car, but it should be. Thank you to the staff at Enterprise Car Sales of Olathe for doing things the way they should be done. The "big guys" could learn a lot from these guys. Thanks again and God Bless!