Budget Car and Truck Rental

Reviews

• RR

  Ryland Ratty

  Aug 10, 2021
  5.0
  ,,zz
• DR

  Dennis Russell

  Dec 4, 2019
  5.0
  Good prices
• MW

  Michael Worth

  Mar 18, 2019
  1.0
  We reserved a truck on Wednesday for the following Saturday; we received response email and everything is was fine. On Friday afternoon @ 4:00 I received a voicemail saying they did not have a truck and they were cancelling the reservation. I called back to talk with someone and all I could reach was the voicemail for a Regional Inventory Manager; however my call was never returned. I then called the 800 number. They were unable to help, but they would have the same Regional Inventory Manager contact me. As of Monday morning I still have not been contacted. Since I already had movers arranged for Saturday, I was in bad situation. Thankfully UHAUL was able to provide me a truck.
• JT

  Justin Trout

  Sep 20, 2017
  1.0
  Horrible! I have been dealing with them for a week now trying to get a billing situation taken care of. They charged me for an extra day of service for which is not the case. They even told me that the person at the facilty did not enter the stuff in until the following day. I was told I would be refunded within 3-5 business days a week ago. Just got off the phone with them and now they are saying 10 more days. Absolutely ridiculous! NEVER using budget again. I am adding on to this. It has almost been a month, and still no progress. Mandy B is just horrible. Doesn't care about anything and will do nothing to help you. I have tried to meet up with Mike but It was a no go. Wasn't even there for our meeting. I have been emailing Avery for over a week with no response. Who hires a district manager that does not even care to respond to customers? I have shown video proof that my claim they gave me was nonsense, but they just dont care. At all!
• LT

  Lindsay Trout

  Sep 14, 2017
  1.0
  This is the second time we have used this location hoping the first time was just a one time bad experience. The first time they couldn't find our reservation and they charged us a second day with the moving truck when we turned it in on time. They fixed that after a few weeks on our bill. This time we needed an SUV for one day to drive some family around. We filled up the car and dropped it off 20min before our drop off time and filmed it for proof. Still got charged a second day and we had a $115 charge on our card. The corp office we called had no idea why since nothing was in the system. They said both charges would be removed but they haven't. So now we are fighting that. That's ALSO in addition to paying online to reserve the vehicle then the store charging us the same amount. When we were picking up the car and she told us she ran our card we asked why when the charge has been made online. She laughed and said we should never pay online only in the store. We told her the online site doesn't give you an option to reserve without pay. She told us to not do online in the future. So in the end our $140 car has cost us over $500 and things are still being worked out. NEVER going again!

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