Poor Quality Control in all the stores I’ve visited of 5 different stores across this city in only 3 days! I travel around and I was only a QT girl until now! I’ve had it with the poor coffee situation and always broke down or off or stickers tagging them as unavailable!
No wonder Buckies is on the way!!! Shame on you QT. Former Fan!!!
DD
denzeldon2007
Aug 20, 2025
3.0
Not sure how to rate what I'm about to say on a 1-5 scale, so I'll do a 3. Previously I've expressed concerns regarding the quality of the Columbian coffee dispenser. Almost everyday I stop at 3 different QT locations for coffee. The coffee at my last stop before going to work at 12355 95th Street, Lenexa, KS, has the worst Columbian coffee. It is not rich. It's almost like brown crayons melted in hot water. I've expressed my concerns to whom I guess are folks in management and I've been told the technician needs to make the necessary adjustments. Well...this has been happening for at least 3 weeks and the Columbian coffee that dispenses from both machines is still weak. Well, the other day, August 19, 2025, to be exact I was conversing with Mallory K regarding the situation of which I've done before with her. I explained that I stop at 2 other QT locations prior to this one, but the Columbian coffee at this particular location is weak. I actually told her I stopped at Casey's prior because their Columbian brew is rich. However, she responded with a very nonchalant attitude and said "Looks like Casey's it is." I was a little taken back because that typically hasn't been the type of customer service I've previously received at QT. Not quite sure why she endorse a competitor's coffee, but I've on this earth long enough to have a hunch why she responded to me in that manner. Trust me when I say that I won't be frequenting the QT location at 12355 95th Street, Lenexa, KS anymore.
KD
Katelyn Dinh
Jul 27, 2025
5.0
I had a great experience when sharing an unfortunate outcome at a QT near me. I was in contact with Amanda Root. She understood my situation and even provided compensation for my time when my coupon no longer worked. I really appreciate how fast QT can respond to clientele so promptly. Thank you so much!
JA
Joseph Armendariz
Jul 17, 2025
1.0
For the large 7.99 brisket it is small and cold to touch maybe in microwave for 10 seconds , chalky mush salty flavor more than brisket . Store 272 College and Antioch . Better off walking away grab a hot dog