Business Details
About
Auto Body ShopAuto Body RepairAuto MaintenanceAuto Dent Removal ServiceAuto Glass Shop
Whenever life happens, we happen. We are your best partner in navigating life's little accidents. We also understand that accidents happen on their own schedule, so that's why we're prepared to support you from the beginning and offer the royal treatment the moment you call.
Details
- DebitAvailable
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.8
391 reviews
5 stars
365
4 stars
11
3 stars3
2 stars2
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and professional staff, highlighting their communication and support throughout the repair process.
Quality of Work
The quality of repairs received high marks, with many customers noting that their vehicles looked like new after service.
Timeliness
Many reviews mentioned that repairs were completed ahead of schedule, contributing to a positive overall experience.
Communication
While most feedback was positive regarding communication, a few customers expressed frustration over lack of updates during the repair process.
Pricing
Several customers noted that the pricing was reasonable and often lower than competitors, enhancing their satisfaction with the service.
- CRChristine RobinsonOct 23, 20255.0Body repair from a car collision. 10/10 customer service, thoroughness, and Timeline of repair. The only Nissan certified shop in Lawerence. They went over and beyond to make my experience great. Would recommend them to anyone in Lawrence Kansas.
- BMBrian MyersOct 22, 20251.0Repair was done correctly but they told me it was done when it wasn't. Also it was drastically more expensive than the quote because Subaru guidelines say the Eyesight needs to be recalibrated after a collision. They knew this and knew my vehicle has Eyesight and didn't include it in the quote or notify me until it was already underway.
- JSJill & Justin SchmidgallOct 18, 20255.0Great job of fixing my X3. Car came back like new and thoroughly cleaned. Would highly recommend if you need auto body work!
- CLChelsea LynnOct 16, 20255.0Collision leaders was helpful and polite every time I called the office for an update. Would definitely take my vehicle there again.
- SBSteve and Sally BurkOct 9, 20255.0Outstanding service and work quality!
Frequently Asked Questions About Collision Leaders of Lawrence
Where do I get a claim number?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.
Do I need more than one estimate
No, it is up to you to decide how many estimates you would like and if you want to discuss the repairs with more than one shop. If you have selected a shop, have your insurance company deal directly with them.
Who do I pay my deductible to?
It will be your responsibility to pay Collision Leaders when you pick up your vehicle.
Can the shop help bury my deductible?
No. When you purchased your insurance policy, you signed a contract saying you will pay the first amount of the claim up to your deductible. Repairers should not be asked to hide the deductible. That practice would constitute fraud by both the shop and consumer. The penalties for insurance fraud are severe. If a shop offers to save your deductible, they are absorbing that at your cost. They are not doing the said repairs in order to make up for your deductible. This could lead to unsafe and unsatisfactory repairs which will ultimately cost you at some point.
What is Subrogation?
Subrogation is the process by which your insurance company pays for the repairs to your vehicle, and is obligated to collect from another insurer or party. Your collision coverage will require you to pay your deductible, which may be refunded once the other party pays.
The other insurance company says my car is a total loss. What does that mean?
The cost of repairs plus the value of the vehicle in damaged condition (salvage value) is greater than the actual cash value (ACV) of the vehicle prior to the accident.
How is Actual Cash Value (ACV) determined?
The insurance company will assign an appraiser to inspect the vehicle to determine its condition prior to the accident, or in some instances allow the repairer to make the determination. They may use a vehicle evaluation service or the newspaper to determine pre-accident value. The owner should also determine the value independently.
Is the ACV negotiable?
Sometimes. If you feel the ACV offered by the insurance company is too low, then you are obligated to prove this either through documented receipts of vehicle enhancement or written statements by qualified experts to determine the proper value.
Will my insurance company pay for a rental?
Yes, if you have rental coverage. Also check with your agent or insurance company to see how much of the rental is covered; some policies pay the full amount, some will only pay a percentage. If the claim is a liability claim (the accident was not your fault), the full amount will be covered.
Can I have my vehicle repaired at the shop of my choice?
Yes, it is your responsibility, and your right, to choose who will repair your vehicle. Also, if you cannot decide on a repair facility, your insurance company can recommend a repair shop. Many insurance companies offer direct repair programs that take the hassle out of the claim process and provide for quicker repairs.
How will I know when my repair is complete?
You will be notified by phone when your vehicle is ready to be picked up. Please call or e-mail your advisor during the repair process if you have questions or concerns.
Is there a warranty on the repair to my vehicle?
Yes. We guarantee all of our repairs with a written limited lifetime warranty.
When can I wash my vehicle?
You can wash the vehicle immediately. Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth, sponge, or mitt.
Always use clean fresh water.
Wash your vehicle in the shade.
Do not use a commercial brush car wash. Stiff brushes or sponges could mar the finish and damage the surface.
When can I wax my vehicle?
Do not wax or polish the vehicle in the first 90 days. This will allow the finish to cure completely. After the first 90 days keep a coat of polish or wax on the vehicle. This will help keep your finish looking new.
How do I care for my newly painted vehicle?
1. Do not “dry wipe” your vehicle. Dry wiping can scratch the finish.
2. Avoid parking under trees and utility lines which are likely to attract birds.
2.1. Bird droppings have a high acid content and will damage a freshly painted surface.
2.2. Also, tree sap can mar or spot a freshly painted surface.
3. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
4. Do not scrape ice or snow from the newly painted surface. Scrapers can act like a paint scraper on a newly painted finish.
What if I want to keep my vehicle after it is totaled?
You have the right to retain ownership of the vehicle, but the amount of the settlement may be reduced by the salvage value.
How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements.
What are the regular operating hours for Collision Leaders of Lawrence?
Collision Leaders of Lawrence is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Does Collision Leaders of Lawrence provide rental car arrangements?
Yes, Collision Leaders of Lawrence can help arrange rental cars during the repair process.
Do Collision Leaders of Lawrence offer a warranty on repairs?
Yes, all repairs come with a written limited lifetime warranty for your peace of mind.
Can I choose my own repair shop for vehicle collision repairs?
Yes, you have the right to choose who repairs your vehicle. Insurance companies can also recommend repair shops and offer direct repair programs for quicker claims processing.
What payment methods are accepted at Collision Leaders of Lawrence?
Collision Leaders of Lawrence accepts cash, check, Discover, Mastercard, and Visa as payment options.
Is Collision Leaders of Lawrence wheelchair accessible?
Yes, the facility has a wheelchair accessible entrance, parking, and restrooms to accommodate all customers.
What services does Collision Leaders of Lawrence specialize in?
They specialize in collision repair, dent removal, paint correction, auto glass replacement, and full service mechanical repairs, among others.
Are there nearby auto body shops in Lawrence I can visit?
Nearby auto body shops include Steve's Auto Plaza Body Shop Inc. and Briggs Autobody Of Lawrence, which offer additional repair options if needed.
Where can I go for car rentals near Collision Leaders of Lawrence?
Enterprise Rent-A-Car is located nearby and can provide car rental services if you need a temporary vehicle during repairs.
Are there dealerships nearby where I can buy or service my vehicle?
Yes, nearby dealerships include Dale Willey Chrysler Dodge Jeep Ram, Bossier Nissan, and McCarthy Nissan of Lawrence, providing sales and maintenance services.