Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Iowa St in Lawrence, KS is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Lawrence, KS or call us at (785) 865-0661.
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for rudeness and lack of knowledge.
Product Availability
Customers generally report that the store has the parts they need in stock, but there are instances of incorrect parts being sold.
Staff Knowledge
There are concerns about staff knowledge and competence, with some customers feeling that employees lack the necessary expertise to assist effectively.
Positive Experiences
Several reviews highlight exceptional service from specific employees who went above and beyond to assist customers.
DW
Devon Webster
3 days ago
5.0
The store manager, Robert, went above and beyond to help me replace the tail light turn signal bulb on my suburban after I was told at another place I would have to replace the entire assembly piece which would be like 750 bucks. Very appreciative for all of his help and how friendly he was!
LA
London Abrew
Feb 24, 2026
5.0
I had a great experience at AutoZone Auto Parts thanks to Robert. He changed my battery quickly and did an amazing job. He was very helpful, respectful, and explained everything clearly so I felt confident about what was going on with my car. This is actually the second time Robert has helped me, and both visits have been great. I always enjoy coming into the store when he’s there because he makes the process easy and stress-free. Definitely appreciate the customer service and all of Robert’s help!! Thank you Robert
HK
Haris Khan
Feb 13, 2026
5.0
Lady was really nice and helpful thank you
JJ
j j
Feb 9, 2026
5.0
My neighbor works there, so I started going there and they always do a good job.And they're always polite and they usually have the parts I need every time
SG
SAD Ge
Jan 11, 2026
3.0
The guy was pretty rude right out the gate, but I didn't go there for the conversation just the parts which I am satisfied with!
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