Need a rental car in Kansas City, KS? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our 78th & State location today.
Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported rude behavior and poor handling of issues.
Reservation Issues
Frequent complaints about unfulfilled reservations, with customers arriving to find no cars available despite confirmed bookings.
Vehicle Quality
Generally positive feedback on the cleanliness and quality of vehicles, though some customers reported issues with vehicle maintenance.
Quick Service
Many customers appreciated the quick and efficient rental and return processes at various locations.
TH
TOM VAN HART
Jan 1, 2026
5.0
My local agent was exemplary. His treatment of my rental and the way he ushered us through the process was truly extraordinary. I recommend Enterprise hoping all reps are as knowledgeable and helpful as Charles C. Todd III.
Thank you for a memorable and enjoyable experience.
JJ
J Jackson
Dec 26, 2025
5.0
I'll start by saying I travel a lot for work, so I deal with a lot of Enterprise locations.
The 7611 State Avenue location is my favorite (by far) when it comes to customer satisfaction. Both, the manager and Carl are very friendly and easy to work with
Enterprise for the Win!
RL
Rick Layson
Dec 26, 2025
5.0
It's going good place to go Rent a vehicle from
KP
Kristina Pardo
Oct 28, 2025
1.0
Beware don’t go to this location :: read the other reviews they don’t have cars and I have video of him saying it’s because they don’t mark them that they got rented before
I had a confirmed online reservation, but when I arrived, the employee told me my reserved vehicle had been given to someone else. He said the only available option would cost $50 more, claiming he didn’t have time to mark down the previous rental. When I asked him to put that in writing so I could contact his supervisor, he refused and denied me service. Just because he didn’t want to backfill after asking why I had to pay extra for something that was his fault. He was the only employee at the time and they are in the process of hiring definitely think one employee should be present for situations like this him being the assistant manager couldn’t de-escalate the situation.
The employee also stated that he was the assistant manager, and instead of resolving the issue, he made it impossible for me to get a car through Enterprise. After leaving, I went to another Enterprise location in person to try to rent a vehicle, but when they asked what happened at the previous location, I felt they were judgmental and dismissive. They then told me there were no cars till next week and to go to Avis I immediately sent the video online and had some at 8pm reach out saying both locations should of called someone or resolve the situation I have three kids and I was without a vehicle and at the time we were all very sick and we needed to get back-and-forth from the emergency room to the hospital or our house.
Followed up with someone at the second location but decided to not to return after the terrible experience we just went a purchased a car instead waiting on insurance and terrible experience of just trying to rent a car when we needed it the most
TJ
Tina Johnson
Aug 23, 2025
5.0
Enterprise on 76th & State has awesome people working there. The rental pickup was quick and easy. They gave me a 2025 suv to drive and I fell in love with it. I needed the car longer so editing the return day online was so simple and hassle free. Returning the car also went smoothly. Would definitely rent here again, their vehicles are top tier
Frequently Asked Questions About Enterprise Rent-A-Car
What services does Enterprise Rent-A-Car in Kansas City, KS offer?
Enterprise Rent-A-Car offers a wide range of vehicles for car rental, including vans and luxury cars, with flexible rental options like airport pick up.
Where is Enterprise Rent-A-Car located in Kansas City?
Enterprise Rent-A-Car is located at 7611 State Ave, Kansas City, KS 66112.
What are the business hours for Enterprise Rent-A-Car at the 78th & State location?
The rental office is open Monday through Friday from 7:30 AM to 5:30 PM and closed on Saturdays and Sundays.
How can I make a reservation for a rental car at this Enterprise Rent-A-Car location?
Reservations can be made online at https://www.enterprise.com/en/car-rental-locations/us/ks/kansas-city-78th-state-0537.html or by calling +1 913-334-2571.
What payment methods are accepted at Enterprise Rent-A-Car?
They accept American Express, cash, check, Discover, MasterCard, and Visa.
Does Enterprise Rent-A-Car offer any special discounts?
Yes, Enterprise Rent-A-Car offers discounts for active military members.
Which nearby restaurants can I visit before or after renting a car from Enterprise Rent-A-Car?
Nearby dining options include Little Caesars Pizza, Comfort Soul Food, The Original Wing Busters and More, Wing Busters USA, and Captain D's seafood restaurant.
Are there any nearby automotive-related businesses close to Enterprise Rent-A-Car?
Yes, you can find Curnow Reserve and Advance Auto Parts nearby for automotive sales and accessories.
Where can I find nearby convenience stores or gas stations near Enterprise Rent-A-Car?
Phillips 66 Gas station and 7-Eleven convenience store are close by for fuel and quick purchases.
What languages are spoken at the Enterprise Rent-A-Car location on 78th & State Ave?
English is the language spoken at this Enterprise Rent-A-Car location.