Enterprise Rent-A-Car

Reviews

• KP

  Kristina Pardo

  Oct 28, 2025
  1.0
  Beware don’t go to this location :: read the other reviews they don’t have cars and I have video of him saying it’s because they don’t mark them that they got rented before I had a confirmed online reservation, but when I arrived, the employee told me my reserved vehicle had been given to someone else. He said the only available option would cost $50 more, claiming he didn’t have time to mark down the previous rental. When I asked him to put that in writing so I could contact his supervisor, he refused and denied me service. Just because he didn’t want to backfill after asking why I had to pay extra for something that was his fault. He was the only employee at the time and they are in the process of hiring definitely think one employee should be present for situations like this him being the assistant manager couldn’t de-escalate the situation. The employee also stated that he was the assistant manager, and instead of resolving the issue, he made it impossible for me to get a car through Enterprise. After leaving, I went to another Enterprise location in person to try to rent a vehicle, but when they asked what happened at the previous location, I felt they were judgmental and dismissive. They then told me there were no cars till next week and to go to Avis I immediately sent the video online and had some at 8pm reach out saying both locations should of called someone or resolve the situation I have three kids and I was without a vehicle and at the time we were all very sick and we needed to get back-and-forth from the emergency room to the hospital or our house. Followed up with someone at the second location but decided to not to return after the terrible experience we just went a purchased a car instead waiting on insurance and terrible experience of just trying to rent a car when we needed it the most
• TJ

  Tina Johnson

  Aug 23, 2025
  5.0
  Enterprise on 76th & State has awesome people working there. The rental pickup was quick and easy. They gave me a 2025 suv to drive and I fell in love with it. I needed the car longer so editing the return day online was so simple and hassle free. Returning the car also went smoothly. Would definitely rent here again, their vehicles are top tier
• AL

  Angel Lara

  Aug 18, 2025
  5.0
  Fueron muy amables y el carro super comodo
• MS

  Morgan Stevenson

  Jul 17, 2025
  1.0
  Got here after setting up a reservation just to be told they had no car available... first bad experience with enterprise. Thank you for wasting my time.
• SG

  Sharon Gates

  Jun 28, 2025
  5.0
  Leslie at the Kansas City, Ks location on State St could not have been any more helpful. He was kind, courteous and empathetic to our situation. He was thorough when he explained the specifics of our contract. He was understanding of our situation and genuinely seemed to care. He seems to enjoy what he's doing for Enterprise and their customers. If rating Leslie on a scale of 1-10 Leslie gets a 15!

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