Auto Parts StoreCar Battery StoreAuto Accessories Store
AutoZone Parallel Pkwy in Kansas City, KS is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Kansas City, KS or call us at (913) 788-3272.
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, others are criticized for being rude and unhelpful.
Staff Knowledge
Many customers noted that certain staff members are very knowledgeable and willing to assist, but there are also complaints about staff lacking product knowledge.
Service Speed
Customers experienced inconsistent service speed, with some reporting quick assistance while others faced long wait times.
Store Cleanliness
The store is generally described as clean and well-stocked, contributing positively to the shopping experience.
Management Issues
Several reviews highlighted issues with management, particularly regarding customer interactions and handling of complaints.
SW
Scott Wing
4 days ago
5.0
These guys are great!! Had a issue and helped me out. Best service around. Great prices also.
CB
Cesar Batrez
6 days ago
5.0
Really great service
DA
darae adriano
Nov 10, 2025
5.0
Excellent service from kind and mindful staff.
TD
Tammy Davidson
Sep 13, 2025
5.0
Went to Auto Zone today stressed out cause my car was acting up. Christopher came out to help me luckily it was only the battery. Went in he explained my options then he came out and took the old one out & put the new one in. He was super friendly , knowledgeable & we were chatting with him he didn't act like he was irrated. Christopher is one of the nicest employees I have encountered in a long time. You can tell he really has compassion for his customers.
JM
Jeffrey McKinney
Jun 18, 2025
3.0
The service varies from great to below average based on who you deal with on the phone or at the counter.