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Enterprise employee helping Enterprise car rental customer roadside in the rain
Brand Certified

Enterprise Rent-A-Car

4.0
(249 reviews)

Business Details

212 E Madison Ave, Derby, KS
67037, United States
(316) 789-8885
https://www.enterprise.com/en/car-rental/locations/us/ks/derby-516d.html

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Derby, KS? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Derby location today.

Location

Enterprise Rent-A-Car
212 E Madison Ave, Derby, KS
67037, United States

Hours

Reviews

4.0
249 reviews
5 stars
165
4 stars
21
3 stars
10
2 stars
6
1 star
47

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed; while some customers praised staff like Bryce and Rafael for their helpfulness, others reported poor service and unprofessional behavior from certain employees.

Availability Issues

Numerous customers experienced problems with vehicle availability, including last-minute cancellations and being informed that reserved cars were not available.

Cleanliness and Vehicle Condition

Several reviews highlighted issues with vehicle cleanliness and maintenance, with some customers receiving cars that were not properly cleaned or serviced.

Positive Experiences

Despite the negative feedback, many customers reported positive experiences, particularly with the ease of the rental process and the quality of the vehicles.
  • RG
    Robert Gould
    Feb 14, 2026
    5.0
    No problems so far, see how it goes !
  • KN
    Kurt Neal
    Feb 14, 2026
    5.0
    Our agent was Bryce at enterprise in Derby Kansas. He was awesome and took care of anything we needed.
  • AT
    Abel Torres
    Jan 24, 2026
    5.0
    Bryce from the Derby location is great to work with.
  • NP
    Nhu-Thuy Pham
    Dec 2, 2025
    1.0
    I was left a voicemail late the evening before to call and schedule to pick up the rental. No one picks up the phone. I had a reservation for an insurance claim. I called 4 times. Each call, I was on hold at least 13-15 minutes then automatically got hung up on by the phone system. Terrible customer service. I will have to get a Lyft to drive me there to talk to someone.
  • MM
    Mike Matson
    Nov 30, 2025
    1.0
    You tried to put me in a car that had the license tag expired for two months and then you tried to act like you had the sticker for the tag, but when I asked to see the registration and sticker, I observed that it did not match that license tag so one you’ve been renting that vehicle to other customers for two months with an illegal license tag that had expired and then tried to play me like a fool by putting a sticker on the tag that did not match that tag having me drive illegal

Brand Certified Facts from Enterprise Rent-A-Car

This information is certified by Enterprise Rent-A-Car and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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