Enterprise Rent-A-Car

3.7
224 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in West Lafayette, IN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our West Lafayette location today.

Location

Enterprise Rent-A-Car
1452 Aviation Dr, West Lafayette, IN
47906, United States

Hours

Reviews

3.7
224 reviews
5 stars
121
4 stars
33
3 stars
11
2 stars
10
1 star
49

What are people saying?

AI-generated from recent customer reviews

Reservation Issues

Numerous customers reported problems with reservations, including cancellations and unavailability of reserved vehicles upon arrival.

Customer Service

While some staff members received praise for their helpfulness and friendliness, others were criticized for poor communication and unprofessional behavior.

Vehicle Condition

Several reviews mentioned issues with the condition of the vehicles, including cleanliness and maintenance problems.

Pickup and Wait Times

Customers frequently expressed frustration with long wait times for vehicle pickup and drop-off, as well as delays in scheduled pick-up services.

Mixed Experiences

Overall, experiences varied widely, with some customers having positive interactions while others faced significant challenges.
  • MM
    marsxist
    Dec 24, 2025
    3.0
    Decent experience, staff was friendly, and although there seemed to be confusion about my reservation at first it was resolved and the car provided was in great condition. When I dropped of the rental however they said they could not drive me to pick up my car from the shop even though that was a service they provided when I initially rented the car which I found confusing. It being Christmas eve I was very very lucky to have someone still in town who was willing to pick me up but in the case that I didn't I would've been in a bit of a tricky situation as Uber in this area is ridiculously priced.
  • JD
    Jenny Duell
    Nov 28, 2025
    1.0
    Made a reservation in March for a large luxury SUV the day after Thanksgiving. Confirmed my reservation on the phone Tuesday. Called back Wednesday to confirm my husband didn't need to show his ID. Was told when I got to Enterprise this morning that they did not have a large SUV on the lot for me. Instead tried to give me a Durango or Atlas. Worst business and customer service ever. Beware when making reservations that they may leave you high and dry. Awesome start to our family vacation. Thanks for nothing, Enterprise.
  • SD
    Suraj Datta
    Nov 21, 2025
    5.0
    Rylee was super helpful and I was in a sticky situation for the night but she went out of her way to help me not be stranded! The reserved car was still available and had no issues with the car. Rylee, thank you so much for saving my day!
  • KO
    Kehinde Ogunmola
    Nov 13, 2025
    5.0
    Sammy, the enterprise agent was so nice. Despite not having on ground the car I reserved, he made some calls and make sure everything went smoothly. He was even willingly to spend an extra time pass his shift just to make sure I’m happy and satisfied with my choice.
  • JA
    Jennifer Avila
    Nov 8, 2025
    3.0
    I didn't rent a car but this is my second time having to pick up someone who has rented from here. It is so inconvenient for family and friends to get a parking spot to pick up a person from here! Everywhere is this "a-b" tag parking only. This other part of the lot is marked as this tag color parking only.

Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car in West Lafayette offer?

Enterprise Rent-A-Car in West Lafayette offers a wide range of rental vehicles including cars, vans, and luxury cars, with flexible rental options and airport pick-up services.

What are the operating hours of Enterprise Rent-A-Car in West Lafayette?

The location is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.