Customer Service
Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of individual employees providing excellent service.
Reservation Issues
Numerous reviews highlighted problems with honoring reservations, including customers arriving to find no vehicles available despite prior confirmations.
Vehicle Condition
Feedback indicated mixed experiences regarding vehicle cleanliness and maintenance, with some customers receiving cars that were not properly cleaned or had mechanical issues.
Communication Problems
Several customers expressed frustration with the lack of communication, particularly regarding reservation confirmations and the inability to reach the location by phone.
Overall Experience
While some customers had positive experiences, a significant number reported dissatisfaction with the service, leading to a mixed overall perception of the business.