Enterprise Rent-A-Car

Reviews

• AM

  Anthony McClimon

  6 days ago
  3.0
  Was frustrated with the experience. This was the only rental place open and I had a rental online that I reserved after an accident that left my car not being drivable. Website let me book but when I got there I was told there was no availability until 3 days later. The lady was nice but if you are renting online call this location first just to be safe since it is an airport and the website does not update with this and allows you to book.
• CO

  Christine Osburn

  6 days ago
  1.0
  Rented a 15 passenger van. The wiper fluid was completely empty at pick up but it was late so we stopped, paid for and added ourselves. Then something else popped up on the screen about needing "DEF fluid" and we were given a "10 start/stop countdown before going into limp mode" which is apparently where the engine shuts down to 40 mph?! Now mind you this was at 1am and we were driving from Indiana to Florida & back! My Dtr had to google it and we went on a search for this "DEF fluid" after a few different truck stops we eventually found and figured out where and how to add this DEF fuel ourselves and paid for it! Took 2.5+ hrs out of our planned trip not to mention the added price and mental anguish of having to complete the maintenance on a vehicle I paid A LOT of money for. I wont even get into too much detail about the Cross Wind Assist! Terrifying when you are not expecting anything like that to happen! Brakes slam on automatically and there is a loud metal screaching noise. I thought we had hit something on the road. It woke up sleeping family members in the vehicle it was so loud & abrupt! I politely told Enterprise they need to warn people of that as it was truly terrifying and could cause a heart attack or an accident or both! Upon returning the vehicle we were reassured that we would be compensated for our time, stress and trouble for the cross wind assist & diesel engine fluid and vehicle maintenance we were forced to perform and that a manager (Adam) would be calling me that night. No one ever called even after I called them several times in a 2 week period voicing my frustration and concern. I was told it was closed out and complete AND THEN THEY OVERCHARGED ME WHAT I WAS ORIGINALLY QUOTED IN THE FIRST PLACE WITH NO CREDIT WHATSOEVER! EXTREMELY DISAPPPINTED IN ENTERPRISE! HORRIBLE EXPERIENCE! HORRIBLE CUSTOMER SERVICE! ALL I WANTED WAS TO BE HEARD AND REIMBURSED FOR THE DEF FLUID (THEY HAVE THE RECEIPT) BUT NO ONE EVER CALLED...
• AD

  Anne DiVitto

  Apr 16, 2026
  5.0
  Big shout out to the manager of the South Bend airport location! When failed brakes threatened to thwart our spring break plans, after arriving from the Benton Harbor location, Curtis helped to manage a trade in vehicles, ultimately through a new contract, and made sure we were not double charged. The vehicle was new, clean and got AMAZING gas mileage so ultimately we were better off anyway in a rental vs. our own vehicle. I am so pleased with the service at both locations, and count Curtis as one of the angels keeping us safe on our trip. Thank you!
• JS

  Joe Sage

  Mar 29, 2026
  5.0
  Super easy check in and return with great customer service.
• LC

  Lyneee Clark

  Mar 11, 2026
  5.0
  Picked up at South Bend, IN Airport. Checkin was very quick, Nice vehicle with lots of room. Return was just as quick and the price was right.

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