Enterprise Rent-A-Car

Reviews

• TJ

  Tanesia Jackson

  Oct 20, 2025
  1.0
  Me and my husband got a rental car on Oct 8th to take our daughter to an out of state doctors appt. The time that we spent there with Matt (I believe e that was his name) was quick and easy. He let me use my Indiana license and my husbands debit card because he said it shouldn’t be an issue since we are married (my husband had a California license). We got a nice SUV that fit all 3 of our kids. The rental was returned maybe an hour late the next day with no scratches, dents or issues. We had to go to another appt on Tuesday, October 14th. My husband went in thinking that we could get the rental quick and easy like we did just 6 days prior. He comes out saying that another guy told him that the first guy wasn’t supposed to do what he did and that he couldn’t help us, there was nothing he could do. We had to miss my daughter’s second specialist appt. Then today I called because we thought we found a solution with a card (I have tap to pay). Google said that Enterprise accepts tap to pay… I call and they said no. All together we enjoyed our first experience with Matt, but overall apparently everybody at this location is confused about the policies and that’s frustrating for customers.
• MG

  M G

  Jul 7, 2025
  1.0
  Staff have no idea what customer service is or not empowered to make a difference. Sloppy communication, steps missed, inaccurate timelines, then the location. It’s in the hood. Enterprise/National need a reset on service. Terrible experience here….then they tell you that the car is empty and you’ll have to get gas. Go somewhere else.
• SB

  Sarah Bloom

  Jun 7, 2025
  2.0
  I'm not sure what the point of running a rental car business is if you can't guarenteed cars will be available for a scheduled booking. We made a reservation days in advance, and then when we went to this location to pick up a vehicle, we were told no cars were available. A manager John told us to go to the airport and gave us a number to call. No one answered the phone (we tried 3 times) and by the time we got to the airport and was told there was no way to transfer the reservation, this location had closed, so we were not able to speak to anyone about the issue. We were told at the airport that we would have to make a same day booking, and that cars would not be available for 2-3 hours. We booked ahead of time for a reason, so we could get a rental car at a specific time for a time sensitive travel plan. To assume we could just wait around for 3 hours is ridiculous. We then called every other location in town only to be told no one had cars available. I also called the main Enterprise number and spoke to someone, and was told I would be getting a call back about a re-booking, but was not given a time to expect the call, and have still not received any call hours later. We felt like sitting ducks just waiting on someone to call so we could get the car that we booked, at this point, two hours later than we had planned to pick it up. We made a new reservation elsewhere and got much better service, and I will remember this experience next time I try to book a car.
• BB

  Bruce Burgamy

  Apr 17, 2023
  4.0
  Good customer service, but the location can be a little crowded at times. Parking is limited at this location.
• IH

  Isaac H

  Dec 7, 2017
  5.0
  The branch manager was very helpful! Very happy with my rental and experience! Customer service was great! They took the time to get me a car i loved! Plus they are the cheapest in town. They picked me up to get the car and dropped me back home after i returned the car. Rented twice from this branch and going to rent again.

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