Enterprise Rent-A-Car

Reviews

• MJ

  Matt J

  Oct 22, 2025
  1.0
  I’ve been a corporate member of Enterprise for years and have quite literally spent tens of thousands of dollars here. The branch manager Morgan Martin was far and away the worst manager I’ve come across. She was simply rude and nonchalant while she denied me service for having a paper ID that was unexpired even though I also had a passport to verify my Id. I showed her how this was permitted on the official Enterprise website as long as there were other documents verifying my identity. I had also rented a rental car the week before from Enterprise with this same ID and Morgan was the one that helped me return it. She ignored the website info I showed her and simply said it was “their policy” not to allow this. I asked her to show me and she showed me absolutely nothing, despite me showing her on the official Enterprise website that it was permitted (https://www.enterprise.com/en/car-rental-faqs/us-renter-requirements/drivers-license-requirements.html). Strongly recommend avoiding this enterprise specifically because of this manager. The one on Edison was far better in every way. To top it off, I went home to get my old state ID and I was called personally by an alleged member of the management team. I was told I was not welcomed back regardless. “Mike B”, who wouldn’t reveal his identity until I had to call him back and his voicemail gave it to me, threatened me and said I was “treading on thin ice.” I kid you not. I never said anything rude or threatening. Did I speak in a frustrated tonality, sure. But none of their response was warranted. I’m going to do everything in my power to escalate this to corporate. I’m in disbelief about how unprofessional they acted.
• BM

  brandon Mathews

  Sep 11, 2025
  1.0
  No car available. Wouldn't cover Uber fee. Wasted 25 bucks getting here. No after hour drop off
• SH

  Sam Hance

  Sep 10, 2025
  5.0
  Chill atmosphere, friendly quick service!
• MR

  Mike Rice

  Jul 28, 2025
  2.0
  I was supposed to have a rental set up at this location when they opened at 8 am on a Monday. A rep from the Mishawaka store called me and I said "No, South Bend location on 933, please." She said no problem I'll transfer your reservation to them. So I had someone drop me off here only to find out it was set up with the Michigan Ave location. The rep inside this location said she wouldn't have a car available until 4 pm and provided no other solutions for me. Fortunately a very friendly customer gave me a ride to the Michigan Ave store because my ride had left. The rep here never provided any reasonable solutions or apologized for the mix up. I thought the customer service at this location was subpar and this mixup was a major inconvenience.
• JJ

  James

  Jun 12, 2025
  5.0
  Only rental company I use

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