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Pilot Travel Center

3.9
(2080 reviews)

Business Details

1851 W 400 N, Shelbyville, IN
46176, United States
(317) 392-8771
https://locations.pilotflyingj.com/search

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Shelbyville, IN! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
1851 W 400 N, Shelbyville, IN
46176, United States

Hours

Reviews

3.9
2,080 reviews
5 stars
899
4 stars
528
3 stars
323
2 stars
104
1 star
226

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude or unhelpful staff, particularly at the checkout and customer service areas.

Cleanliness

While some reviews praised the cleanliness of the bathrooms and showers, others highlighted significant issues with dirtiness and lack of maintenance.

Fuel Pump Problems

Many customers experienced issues with fuel pumps, including card reader errors and malfunctioning equipment.

Parking Concerns

Frequent complaints about the parking situation, including overcharging for reserved spots and lack of available free parking.

Mixed Customer Experiences

Some customers praised friendly staff and good service, while others had negative experiences that overshadowed their visits.
  • JS
    Jacqueline Sabharwal
    Feb 18, 2026
    2.0
    Someone put grease in the windshield cleaning bucket at the pump so now there is grease all over the windshield.
  • DA
    Daniel Aitonean
    Feb 3, 2026
    1.0
    Whoever runs this location needs to actually run it. I understand that once in a while an item gets out of stock but this is a complete joke you basically have no options and when you come to a pilot specifically for the coffee it’s very frustrating. I’ve watched a few people start their day on a bad note this morning!
  • AA
    Adam
    Jan 31, 2026
    2.0
    The pumps do not read the credit cards so I had to go in to pay. Not fixed for over a month as I bought gas here three times. This time the cashier messed up after I told him about my Good Sam for 5 cents off. He was nice though so management please take care and maintain your pumps. This is ridiculous.
  • IS
    Ilie Schipor
    Jan 27, 2026
    1.0
    The snow isn’t cleared, and if you’re light, you’ll get stuck.
  • SS
    Serana Skyrim
    Jan 15, 2026
    1.0
    Just called to ask if Pilot cash trucking company payroll checks. The Inconsiderate,Rude and Disrespectful person who answered the phone: said no then hung up on me!!! Never more than 1 star forever to this Pilot!!!!!

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.

Brand Certified Facts from Pilot Travel Center

Pilot Travel Center partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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