Zeigler Subaru of Schererville

Reviews

• AJ

  Abhijit Joshi

  6 days ago
  5.0
  This is my first Subaru, and the overall experience of purchasing my vehicle was genuinely pleasant. Donny was extremely professional and patient throughout the entire process. Even though I made my decision within just two days, I never felt pressured at any point. He wasn’t pushy, and he avoided unnecessary follow-up calls — something I found refreshing and a major reason I felt comfortable doing business at this dealership. I truly appreciate the straightforward, respectful approach and would happily recommend Donny and this dealership to anyone looking for a smooth, stress‑free car‑buying experience.
• AS

  Alma Suarez

  6 days ago
  1.0
  BEWARE OF DEALERSHIP INSTALLING AFTERMARKET TRACKING DEVICES ON THEIR CARS!!! We purchased a car from here and made use wait to pick up while they installed a tracking device which is being done to all the cars they sell. It was a used vehicle and maybe a couple months after purchase we had to replace the battery. We ended up having to replace the battery multiple times come to find out after one day of the car not turning on and having it towed to auto repair shop that the tracking device dealership installed was installed incorrectly and was draining both batteries and had wiped out all the module codes. Ended up paying to have the modules reprogrammed out of my pocket. I went to dealership and the general manager Bryce was not available. I was given his card and called him which he has never responded. My thing is they put an aftermarket product on my car that voided out the warranty shouldn’t they be responsible. Mind you all the cars they sell are now required to have this aftermarket tracker installed. Next stop TRUSTPILOT REVIEWS
• EE

  Erick

  Feb 24, 2026
  5.0
  Fui a buscar unas partes para un cliente y la muchacha q me atendió fue bien. Amable habla español gracias 🙏🫶
• AN

  Aubrey Ness

  Feb 12, 2026
  1.0
  Have you ever felt like you’re not being listened to? Not once, but multiple times?! My lease was ending and I wanted to purchase my 2023 Crosstrek. I have leased 5 other vehicles from various brands(1 Lincoln, 2 GMCs, and 2 Buicks) and this was the first time I ever loved something so much I wanted to purchase it. The saleswoman advised me that purchasing a new Crosstrek would be a lower interest rate and a better deal. This is the end of December 2025 and it was a 2025 model, the same color but a trim inferior to my 2023. I asked if there were any other options or if I could at least get a different color. The answer was ‘no, this is it’. She continued to reassure me buying the 2025 was the better choice and reluctantly that’s what I went with. I was frustrated as I had to settle for a lot less features and my payment and insurance went up by over $100 per month. I hoped I would feel better about it but I did not. The car had 19 miles on it at time of purchase. The ride was rough when I hit bumps from the time of purchase and I noticed a rattle coming from the rear when I hit bumps which started to get louder so I called service and had to bring it in for assessment. A few suspension parts in the rear needed to be replaced so I had to wait for them to be ordered. When I came to my appointment I waited an hour and a half only for them to come out and tell me they didn’t have enough time to fix the car and I would have to make an appointment to come back next week. This was the tipping point for me because not only am I paying more for less, it’s a car I didn’t want and there’s ALREADY something wrong with it before I even put a plate on the car or made my first payment. I had my 2023 Crosstrek for 3 years without a single issue, not even so much as a flat tire. I immediately called and spoke to a manager and told them my situation and they made an appointment for the following week. When I returned for the repair the next week I met with the sales manager to discuss my options. I told them my issue and how I wanted to purchase my 2023 back, but I also chose 2 other Crosstreks they had in stock that matched the trim level and color I wanted. After sitting around for hours they only ran the numbers for a Solterra which is an electric vehicle. That is a HUGE commitment and completely different from what I asked, a complete 180. Once again I was being told it was my ONLY option. They wouldn’t even consider any of the 3 options I wanted. I was told the discounts and incentives they were offering knocked down the price the bank wanted to approve me for. I find this hard to believe because the Solterra was almost $10K more than the new Crosstrek I actually wanted, and almost twice as expensive as what they have my 2023 listed for. I was informed the monthly payment would be the same as my current loan, but I needed to make a downpayment 4 times the amount I told them I was comfortable making which I told them in the beginning of our meeting. I was told I had a week to think over the offer. The absolute kicker is that the loaner car they sent me home with while my new car was being repaired was the color of one of the options I provided(alpine green) and reiterated several times during our meeting I was leaning towards that option if I wasn’t able to take my 2023 back. It was probably random, but honestly as rare as green is, was it really? Probably not. I suspect it was to throw it in my face. I am completely frustrated to more pay for something I didn’t even want, and even worse something that is already faulty. I do not trust that this car will be reliable and safe to drive which goes completely against what the Subaru brand stands for. It was recommended that I just keep this car for at least a year and come back. I was told that I should just be happy I have a car. That sounds like something you would tell a bratty ungrateful teenager whose car they don’t have to pay for.
• JJ

  jtrano

  Feb 8, 2026
  5.0
  Overall 100% satisfied. Dealer service is everything we expect. Staff always is knowledgable & helpful. Our 2024 outback has been a solid purchase for our family.

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