Business Details
About
Auto Body ShopAuto Repair ShopAuto Dent Removal ServiceAuto Body RepairAuto MaintenanceAuto Glass Shop
Proudly servicing 5 locations in Northwest Indiana since our inception in 1983, the Tom & Ed’s mission has always centered around treating customers like family.
Location
Tom & Ed's Autobody of Schererville
1225 Birch Drive, Schererville, IN
46375, United States
Hours
Reviews
4.5
147 reviews
5 stars
120
4 stars
8
3 stars
5
2 stars
3
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and attentive service from staff, particularly highlighting individuals like Luis and Aaron for their professionalism and communication.
Quality of Work
The quality of repairs received positive feedback, with several customers noting that their vehicles looked brand new after service.
Communication
Customers appreciated the regular updates on repair status, although some expressed frustration over lack of communication in certain cases.
Timeliness
While many reviews mentioned quick turnaround times for repairs, there were also complaints about delays and poor management regarding timelines.
Mixed Experiences
Some customers reported negative experiences, including rude staff and unsatisfactory repairs, indicating inconsistency in service quality.
- XXxyz xyzNov 25, 20255.0This is the best auto body shop. I got five different recommendations and they were my top one. I had a wheelchair van. I am handicap in my door on the passenger side would not open and I talked to someone in the shop that got me and on moments notice and we came there and when we got there within 15 minutes, you got the damage to the door fixed and did not even charge me for doing it. I would recommend my family friends and anyone to come here before any other shop around this area. It was such a blessing. Highly recommended.
- EDE B D B DONov 25, 20255.0We called last minute to get an estimate. We arrived a half hour later and to our surprise two employees were able to get the job done on the spot! I was amazed! This is our son's only way of transportation as he is in a motorized wheelchair. Grateful, thankful and blessed! Go to Tom and Ed's to get the job done!!
- JBJennessa BahmOct 23, 20255.0This Autobody shop exceeded my expectations in every way. Andrew and Briana, the receptionist, demonstrated exceptional professionalism and courtesy. They were highly attentive, provided detailed explanations, and ensured that I was fully informed throughout the repair process. My 2026 vehicle was damaged, but they worked diligently to restore it to pristine condition. I strongly recommend this autobody shop for their outstanding work quality, rapid turnaround, and commitment to customer satisfaction.
- CKChris KwakOct 22, 20255.0Great work, great people. Car was ready when promised. Would definitely recommend.
- LWLorraine WestSep 28, 20251.0Had a car accident and the dealership took the car here. They had the car for a month with very little communication. I felt like a stalker having to constantly call to get updates only to be told it would be ready in a couple of days and Andrew, the manager, said he'd call back the next day but never did. If there were issues with getting the parts, I could accept it but to avoid the customer and never call when saying you would is just bad management.
Frequently Asked Questions About Tom & Ed's Autobody of Schererville
Do I have to repair my vehicle where the insurance company suggests?
You have the legal right to choose the shop of your choice to repair your vehicle. Tom & Ed's Autobody works directly with all insurance companies, and possess the training and state of the art equipment to safely and efficiently repair even the most sophisticated vehicles.
I received an estimate from the insurance company what should I do?
Just bring the estimate to Tom & Ed's Autobody. We honor all insurance estimates, regardless of amount. We will work directly with the insurance company to document all damages and restore your vehicle to pre-accident condition. Remember, estimates are just starting points, and changes to them can be made once the vehicle is disassembled and all related damages can be seen.
Do I need more than one estimate?
No. There is no law requiring you to get more than one estimate. You only need one estimate from the place you want your vehicle repaired. If the insurance company wants a second estimate, they can send their own appraiser to look at the vehicle. Then Tom & Ed's Autobody will honor the insurance company’s estimate.
My car might not be safe to drive, what should I do?
Never drive a vehicle that may be unsafe. Your safety is worth much more than the cost of a tow, and most insurance policies have coverage for towing. Call Tom & Ed's Autobody and we will have your vehicle towed to our safe and secure lot.
You have the right to choose a repair shop to fix your vehicle so if you want Tom & Ed's Autobody to repair your vehicle, you have the right to choose us.
Basically, get the CLAIM NUMBER from your insurance company and Tom & Ed's Autobody will be able to start the process and get you scheduled to repair your vehicle. If you need help getting the CLAIM NUMBER we can help you with that too. It’s that easy and that is our goal to provide excellent customer service from the start to the finish.
Do I need an appointment for a collision repair or auto painting estimate?
In order to properly estimate your repair, we ask that you schedule an appointment either online or by giving us a call.
What types of auto repairs does Tom & Ed's Autobody of Schererville specialize in?
Tom & Ed's Autobody specializes in collision-related repairs for any make or model, including scratch repair, dent repair, fender replacement, frame straightening, hail damage repair, painting, wheel repair & alignment, bumper repair, and replacement.
Do I have to use the insurance company's recommended repair shop at Tom & Ed's Autobody?
No, you have the legal right to choose the repair shop. Tom & Ed's Autobody works directly with all insurance companies and is equipped to safely and efficiently repair vehicles of any make or model.
How should I proceed if I receive an insurance estimate for repairs?
Bring the insurance estimate to Tom & Ed's Autobody. They honor all estimates regardless of the amount and will work with the insurance company to document damages and restore your vehicle to pre-accident condition.
Is it necessary to get multiple estimates for my vehicle repair?
No, you only need one estimate from the shop you want to use. The insurance company can send their appraiser if they want a second opinion, which Tom & Ed's Autobody will honor.
What should I do if my car is unsafe to drive after an accident?
Do not drive the unsafe vehicle. Contact Tom & Ed's Autobody to arrange towing to their secure lot. They will guide you through the repair process and help with insurance claims.
Do I need an appointment for a collision repair or auto painting estimate?
Yes, you should schedule an appointment either online or by phone to get a proper repair estimate.
What are the business hours for Tom & Ed's Autobody of Schererville?
The shop is open Monday through Friday, 8:00 AM to 5:00 PM, and closed on weekends and major holidays.
What payment methods does Tom & Ed's Autobody accept?
They accept American Express, Cash, Check, MasterCard, and Visa for payment.
Is there any nearby transportation service to help get to Tom & Ed's Autobody?
Yes, Ride NWI Car Services, Inc. offers limo and airport shuttle services nearby, which can assist customers in reaching Tom & Ed's Autobody conveniently.
Are there nearby auto detailing services in case I want to clean my vehicle before or after repairs?
Izzy Auto Detailing, located nearby, provides auto detailing and car wash services, which customers might find convenient to visit before or after vehicle repair at Tom & Ed's Autobody.
Can customers find other auto repair or body shops near Tom & Ed's Autobody of Schererville?
Yes, nearby options include Maaco Auto Body Shop & Painting and CARSTAR Auto Body Repair Experts, giving customers alternatives or additional service options.