Rochester Ford

Reviews

• TJ

  Taylor Jones

  Mar 30, 2026
  2.0
  I bought my truck from Rochester Ford two years ago, and to be fair, the sales experience was genuinely positive. Fast forward to last November/December, when I had the engine block replaced under warranty at another Ford dealer. Then, a few weeks ago, while passing through town, my check engine light came on. Since the truck had a brand new block in it, I figured I would stop in, say hello to the salesman I had worked with, talk trucks for a minute, and even ask about finding my fiancée a brand new Expedition. He was off that day. Instead, I was greeted by an older, heavier gentleman up front whose entire demeanor could best be described as, “What do you want?” He hit me with a flat, monotone “what can I do for you,” looked confused the entire time I was explaining myself, and generally acted like I was speaking another language. I consider myself pretty well spoken and present myself just fine, yet this interaction had me genuinely second guessing whether I was somehow being unclear. I was not. He then walked me back to service, essentially dropped me off with the service writer, said, “This guy is having issues with his truck," looked at me and said "Tell this guy what you told me,” and promptly disappeared back up front. I explained the truck’s history, told the service writer I had bought it there, and asked if they could do a quick code scan just to tell me whether I was dealing with something serious. If it had been serious, they would have had the job. No question. The truck is covered under a Ford Premium Care warranty, the engine work was still under a Ford warranty, and even if it had not been warranty-related, I have the money to fix whatever it is because I need this truck on the road as much as physically possible. Instead, I was told they couldn't find me in their system and that they were too busy to take two minutes to hook up a scanner unless I first paid a $175 diagnostic fee. That was the moment the whole thing went from disappointing to ridiculous. I went gambling and left. I drove straight to my regular Ford dealer in Bremen on my way home and the difference was night and day. They practically took the keys out of my hand when I walked in. Thirty minutes and $100 later, the issue was fixed. It was a simple electrical pin/connector problem, and I was back on the road. So naturally, seeing Rochester Ford plaster “No Gimmicks” all over the tri-county area feels a little laughable after an experience like this. It really makes one wonder how quickly that $175 “diagnostic fee” might have snowballed into something much bigger for what ended up being a $0.50 connector issue... I did not leave a review right away because, at the time, it felt petty and like a waste of my breath. But I passed through town again today and was reminded of just how absurd the whole experience was. What is most disappointing is that they managed to sour a genuinely good sales experience over something so minor and so avoidable. A quick scan, a little courtesy, and the bare minimum level of professionalism would have gone a long way. Especially considering I am actively in the market for a brand new Expedition for my fiancée. Had the service department been even remotely helpful instead of dismissive and off-putting, I would have gladly let them handle the repair and paid whatever was necessary. Sales may have earned my trust once. Service made sure they lost it. To be frank, I am beyond confident I would have received better help at AutoZone or O’Reilly’s. At least there, they probably would have scanned the code, sold me the wrong part, and tried to throw in windshield wipers while they were at it, and somehow it still would have been a better experience than what I got from Rochester Ford’s showroom and service counter. Silly me for assuming the local Ford dealership would do better. Shop around, folks.
• DD

  Daniel Desonia

  Mar 17, 2026
  4.0
  Nice local dealer, but watch your service charges, I've had almost 100 extra in charges on my oil change last 2 visits.
• CP

  Christy Pearson

  Mar 10, 2026
  5.0
  GREAT service for my existing truck for many years!! Super easy and straightforward buyer experience on my new vehicle.
• DW

  DORIS WEAVER

  Feb 20, 2026
  1.0
  Should be 0 stars. Charged me 698 dollars to put new rear brake pad , rotors and caliper on, told me caliper was stuck so old and rusted, mechanic listed as Phil..... fast forward 2 years took it someplace else because still making the noise and they said ...still had original parts on it and caliper was seizing, just to be sure, took it for another opinion, same thing, this guy said no way did Rochester Ford actually replace the caliper its the original Ford part. So I emailed, got no reply, called and the manager wasn't available, they called back but at that point my daughter has car at college with her and having it fixed up there. I have pictures and the receipt from them saying what parts they replaced etc. Its been suggested I take them to small claims court since the 2 other mechanics (from 2 different places) are both willing to speak on my behalf so I'm debating on the cost of that. I have been a customer for over 10 years , all our family vehicles always maintained there, but NEVER AGAIN. Can't trust them.
• AH

  alan hollister

  Jan 27, 2026
  4.0
  Good experience overall. Would not hesitate to purchase another vehicle from them again in the future.