Enterprise Rent-A-Car

Reviews

• JG

  Jacqueline Grossi

  Dec 31, 2025
  4.0
  Two vehicles and two problems
• MM

  Michael Morgan

  Dec 18, 2025
  5.0
  Professional and nice people would refer to anyone i know.
• BS

  Betsy Swimm

  Dec 11, 2025
  5.0
  Very friendly and helpful. They worked diligently to make sure I was completely comfortable with the rental car before I left the lot.
• CS

  Connie Stephens

  Nov 22, 2025
  5.0
  The gentlemen in the office were great making the rental process very easy. The car was clean and in great shape. I will be back if I need a rental again!
• DS

  David Stoltzfus

  Oct 25, 2025
  1.0
  Absolutely. The worst customer service and rental car experience. I've had ever in my life. And I have rented hundreds and hundreds of vehicles due to work. The manager here is condescending. He's a liar, he does certain favors for certain people.Others, he'll just have your car towed and then make up some extravagant story on why it was towed. I rented a vehicle from him for a month and a 1. Roughly all consecutive days spent thousands of dollars at this location. For him to claim that I was behind on my contract when I just spoke to him 48 hours prior and I was not behind on anything at that point. So what he tells me on the phone is, after he has my vehicle towed that had my daughter's car seat in it. Which entailed her not going to school? And if there was an emergency We would have been screwed because we didn't have a car seat.But anyway, he tells me that.On the fourteenth of october, the reason he had it towed on the fifteenth is because he tried to run $107 and some change onto the card and it got declined..... october 15th comes around. He takes it upon himself to contact risk management, which he did not have to do considering. He knew my wife who rented from him first. Through her account for the first 30 days plus and he knew myself. I had been in and out of there, my wife had been in and out of there. This is not the first time I've rented from this place. The old manager was actually phenomenal. But that's besides the point anyway. After he towed the vehicle, he felt it necessary or risk management felt it necessary after he contacted them that they had to go have new keys made to the vehicle, even though it was just a key fob, there was no actual key itself. Why you ask? Especially when I had emailed them and told them, hey, I'll bring the key right up to you.No, problem.Well, it's so that way he could charge me for the time.It took them at stoops an hour away to make new keys.Keep the car again overnight, yada.Yada, so I no longer had possession of the vehicle as of like nine am the fourteenth but yet, he charged me for having the car through the fifteenth, and you want to know what's ironic?The same credit card that supposedly got denied on the fourteenth for a hundred dollars magically, when they got the car back from stoops after having new keys made, I'LL SAY IT ONE MORE TIME MAGICALLY.HE WAS ABLE TO CHARGE THE SAME CREDIT CARD FOR THAT AMOUNT.ISN'T THAT IRONIC? LOL I SPEAK TO MY CREDIT CARD COMPANY AND THEY SAID THERE WERE NUMEROUS PENDING CHARGES ON THE 14TH. BUT ON THE 15TH, HE CLOSED THE ACCOUNT OUT ALL THOSE PENDING CHARGES DROPPED. SO IF HE WOULD HAVE CLOSED THE ACCOUNT OUT ON THE 14TH WHEN THEY HAD POSSESSION OF THE VEHICLE, WHICH HE CLAIMS HE DIDN'T HAVE POSSESSION OF IT. WELL, THE TOW TRUCK DRIVER THAT YOU HIRED HAD POSSESSION OF IT IF YOU WOULD HAVE CLOSED THE ACCOUNT OUT, THEN. I TOLD HIM. THE CHARGE WOULD HAVE WENT THROUGH, BUT I FAILED TO MENTION.ALSO, THERE WAS STILL EIGHT HUNDRED AND THIRTY DOLLARS OF AVAILABLE CREDIT.ALL THE CREDIT CARD THE WHOLE ENTIRE TIME.SO HE COULD HAVE CHARGED IT ON THE FOURTEENTH.ANYWAY. I AM A HILTON HONORS DIAMOND MEMBER. I AM IN THE PRESIDENTIAL CIRCLE CLUB. WITH HERTZ AND AVIS, i had actually just rented a all. Electric box truck from Hertz and I had it for 33 consecutive days and never spoke to a single representative of theirs. One time. This guy here calls every single day.And they'll comment back on this review.And give some made up story.But the fact of the matter is when my wife rented the vehicle through her account before we switched it to mine. He tried contacting her because of the same reason and he didn't hear back from Her for 3 days. Did he tow the car? No, he did not, but he didn't like me. From the get-go. So he ultimately treated me like crap, and like, I said, it was the worst customer service experience. I have ever encountered And I will escalate this to enterprise corporate for the way that I was talked to treated and And for the false charges that were charged to my credit card. Stay away from this location.

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