Take 5 Car Wash

4.1
324 reviews

About

Car Wash
Part of the country's largest express car wash network, Take 5 Car Wash in New Albany offers a variety of wash options to get your vehicle squeaky clean. Pro5 washes powered by Armor All Professional include Tire Shine and Ceramic Shield for maximum shine and protection through all seasons and elements. Enjoy free vacuums and the complimentary Pro5 Detail Center including microfiber towels as well as glass and interior cleaners by Armor All Professional to get your interior sparkling like your exterior. For the best value, join Take 5 Unlimited to wash as often as you want across the entire Take 5 Car Wash network!

Details

  • DebitAvailable
  • Mobile paymentsAvailable

Location

Take 5 Car Wash
2316 State St, New Albany, IN
47150, United States

Hours

Reviews

4.1
324 reviews
5 stars
230
4 stars
16
3 stars
10
2 stars
20
1 star
48

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent wash quality, with many stating their cars remained dirty after service.

Customer Service

While some employees received praise for their helpfulness, there were complaints about unresponsive management and lack of follow-up on issues.

Facilities and Equipment

Several reviews highlighted issues with equipment, such as broken dryers and inadequate washing tools, impacting the overall experience.

Value for Money

Many customers felt that the price did not match the quality of service received, with several stating they would not return.
  • GD
    Ghered Douglas
    4 days ago
    1.0
    After going through twice my truck is still covered in mud. Apparently you have to buy the high end washes if you want any sort of soap or water pressure.
  • AT
    Amy Tandy
    Dec 10, 2025
    1.0
    This place is an absolute joke. Yes, you save money on the 2 car bundle they offer for a family, compared to the prices of the guys up the street, but let me tell you, this is ABSOLUTELY a “You get what you pay for” types of situation. We’ve only been signed up (We left the other place hoping to save money here and hopefully still get a decent wash) for about 3 months. . We invest a lot of money monthly in our vehicles, so the maintenance of them is important to us. The first time I went through this location, I was completely shocked that they only spray one side of Your car. I thought the guy just did a crappy job. So the next time I came through, I asked him why they’re only spraying the one side of my car? He explained to me that his hose doesn’t stretch around into the other side. This completely blew my mind, the place up the road, not only scrubs your entire car for a couple minutes, to the point it’s almost clean before you even go through the wash, they have TWO men working around your car. Anyhow, back to this dump. (Take 5) There dryer has been shut down (broke) For two months. They have no towels. Oh let me correct that, they now have wet towels. Yep you heard that right! they run them through the washer and fold them. So you are “Drying” your wet car with a wet towel. Please make it make sense. I’ve mentioned the dryer several times and they just have a bunch of excuses. (It’s not the guys working here’s fault) it’s the owners! I absolutely do not understand why they just don’t go to Home Depot and even Purchase a $300 residential type of dryer to use for now. (They’re Claiming they are waiting for a large capacity one to come in) If you were losing business and have all these unsatisfied customers because you never have towels? A basic dryer just to hold you over for now they could pop loads out every hour and still be doing way better than what they are now. What it comes down to is, this place just doesn’t care!! We are done. As I said, you definitely get what you pay for. A crappy wash, Not even spraying your entire car down before you start, wet towels, And a business that doesn’t care about their customers enough to put a little maintenance into their business/ services. I wish I could give zero stars!
  • CR
    Cameron Robinson
    Nov 29, 2025
    5.0
    Awesome manager and staff!
  • TC
    Taylor Cornell
    Nov 22, 2025
    5.0
    Josh was very helpful and a wonderful hardworking employee!
  • JC
    Jacey Collins
    Nov 13, 2025
    1.0
    Don’t waste your money going to this car wash. There are better ones all around the area. I paid almost $20 dollars for what was advertised as a decent wash & should clean your car. I was super dissatisfied with how it didn’t remove any tough spots. Wouldn’t have been a big problem if they had supplied towels & cleaner because I would’ve got the hard spots myself. But they were fully out of stock of anything that is “complementary” on a Thursday. So I paid $17 dollars to get a crappy wash & a poor vacuum.