Ken Towery’s Tire & Auto Care

4.4
755 reviews

About

Tire Shop
Visit Ken Towery’s Tire & Auto Care for dealer-quality auto maintenance and repair services. We provide comprehensive automotive care, including vehicle maintenance, inspections, installations, repairs, roadside assistance, and towing services. Our expert technicians also offer check engine services. We specialize in tire changes with top-quality brands like Goodyear, Cooper, Nexen, Kumho, and Ironman.

Location

Ken Towery’s Tire & Auto Care
806 Hausfeldt Lane, New Albany, IN
47150, United States

Hours

Reviews

4.4
755 reviews
5 stars
601
4 stars
37
3 stars
18
2 stars
12
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees for their exceptional service.

Service Speed

Several reviews noted quick service times, with many customers being in and out within an hour for tire repairs and oil changes.

Pricing Concerns

Some customers expressed dissatisfaction with pricing, citing high costs for services and parts compared to competitors.

Inconsistent Quality

There were multiple reports of poor service quality, including incomplete work and issues with parts not being replaced as promised.

Appointment Issues

Several customers experienced problems with appointments, including being told there was no record of their appointment or the shop being closed when they arrived.
  • WP
    William Peake
    4 days ago
    5.0
    Very quick and efficient. The young man who worked on my truck was very personable and friendly and explained everything he did and what he checked. Made me feel confident that my service needs were met.
  • JH
    JoAnn Hobbs
    4 days ago
    5.0
    Josh is amazing and took care of me when everything else seemed to be going wrong !!! Thank you all for being great!
  • SH
    Shaina Hawkins
    Dec 31, 2025
    5.0
    Awesome customer service, great turn around time for being a walk-in today. They appreciate cool and different vehicles!
  • FS
    Frank Schumacher
    Dec 29, 2025
    1.0
    This was a terrible experience. I scheduled a 9am appointment, but by 2pm my car still hadn't been checked. When I booked, they assured me it would be ready within a day. People often need their cars for daily use. The place is unreliable, and the manager seems indifferent. – Good service and proactive action look different. Never again.
  • GG
    granolaiscool
    Dec 20, 2025
    5.0
    John Wright is so great at cancelling pay tomorrow. Despite not knowing how to cancel, he managed to give me back the amount. Same day asked no questions no push back at all🙂‍↔️. He looked ecstatic to be able to give me my full refund. Consent can be withdrawn at anytime. You may not need the parts, especially if it's called Tires first and Auto care second ask 5 other people first. If you want quality cancelation of pay tomorrow I recommend John Wright, make sure you do not put those parts on yet! Thankfully on the way out a red car blocked my car in to prevent wear and tear🤗. I love this place 5 stars.

Frequently Asked Questions About Ken Towery’s Tire & Auto Care

What types of auto services does Ken Towery’s Tire & Auto Care provide?

Ken Towery’s Tire & Auto Care offers comprehensive automotive services including vehicle maintenance, inspections, installations, repairs, roadside assistance, towing, and check engine services.

What tire brands are available at Ken Towery’s Tire & Auto Care?

They specialize in tire changes with top-quality brands such as Goodyear, Cooper, Nexen, Kumho, and Ironman.