Business Details
About
Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in New Albany, IN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our New Albany location today.
Location
Hours
Reviews
4.1
387 reviews
5 stars
254
4 stars
41
3 stars
28
2 stars
9
1 star
55
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and accommodating staff, highlighting their professionalism and willingness to assist.
Reservation Issues
Several reviews mentioned problems with honoring reservations, including not having the reserved vehicle available upon arrival.
Cleanliness and Vehicle Condition
While some customers reported clean and well-maintained vehicles, others noted issues with cleanliness and vehicle condition upon pickup.
Long Wait Times
Multiple customers expressed frustration with long wait times for both pickup and drop-off, often citing understaffing as a contributing factor.
Discrimination Claims
There were serious allegations of discriminatory practices by staff, with one customer claiming they were placed on a 'DO NOT RENT' list unfairly.
- CKCynthia KullJan 1, 20261.0i was left abandoned at a roadside rest stop for 8 hours & told to call 911 if I needed help
- BMBruce MartinDec 29, 20255.020 years dealing with enterprise,best in the car rental business,hands down. I've dealed with them personal and business!
- ASAustin SkinnerDec 23, 20255.0Love this location as the reps do everything they can to get you into a car fast and without hassel
- DMDennis MartinDec 20, 20255.0Friendly people and great service. In and out very quickly when we pickup the car and when we return the car!!
- JWJackesha WhittleDec 20, 20251.0The employees at this location are very racist. I was placed on the “DO NOT RENT” list due to a previous manager at the location. He made a false report stating that I cursed him out and made slurs at him which is not true. I will be contacting a lawyer to sue for discrimination and defamation. This is the same guy that treated me poorly. I’m not the first to say he’s racist.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles can I rent at Enterprise Rent-A-Car in New Albany?
You can rent a wide range of vehicles including cars, vans, and luxury cars at Enterprise Rent-A-Car in New Albany.
What are the operating hours for Enterprise Rent-A-Car in New Albany?
Enterprise Rent-A-Car is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and Sunday from 9:00 AM to 12:00 PM.
Does Enterprise Rent-A-Car in New Albany offer any special deals?
Yes, they offer great weekend rates that you can book through their website.
What payment methods are accepted at Enterprise Rent-A-Car in New Albany?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa as payment options.
Is Enterprise Rent-A-Car in New Albany veteran or military-friendly?
Yes, they provide discounts for active military members.
Can I reserve a rental car online for Enterprise Rent-A-Car in New Albany?
Yes, you can reserve your rental car online through their official reservation website.
Where is Enterprise Rent-A-Car located in New Albany?
Enterprise Rent-A-Car is located at 3800 Payne Koehler Rd, New Albany, IN 47150, USA.
Are there conveniences nearby for customers renting from Enterprise Rent-A-Car?
Yes, nearby you have convenience stores and gas stations such as Circle K and Shell to fuel up or grab refreshments.
What nearby automotive services are available near Enterprise Rent-A-Car in New Albany?
You can find automotive services nearby including Enterprise Truck Rental for truck needs and Pappy D's Motorcycle Shop for motorcycle sales and repairs.
Are there any entertainment options close to Enterprise Rent-A-Car in New Albany?
Yes, for entertainment and rentals, there is a Redbox nearby where you can rent movies and games.