Enterprise Rent-A-Car

4.1
378 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

3800 Payne Koehler Rd, New Albany, IN
47150, United States
(812) 945-8842
https://www.enterprise.com/en/car-rental/locations/us/in/new-albany-5802.html
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About

Car Rental AgencyVan Rental
Need a rental car in New Albany, IN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our New Albany location today.

Location

Enterprise Rent-A-Car
3800 Payne Koehler Rd, New Albany, IN
47150, United States

Hours

Reviews

4.1
378 reviews
5 stars
247
4 stars
40
3 stars
28
2 stars
9
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and accommodating, although some reported rude or unprofessional behavior from certain employees.

Reservation Issues

Several customers experienced problems with their reservations, including not having the reserved vehicle available and being offered different or lesser vehicles.

Cleanliness and Vehicle Condition

While some rentals were reported as clean and well-maintained, there were complaints about receiving dirty cars and issues with vehicle inspections.

Long Wait Times

Customers frequently mentioned long wait times for both pick-up and drop-off, often attributing this to being short-staffed.

Mixed Experiences

Overall, experiences varied widely, with some customers expressing satisfaction and loyalty, while others vowed never to return due to negative encounters.
  • RB
    Ronel Brown
    Nov 12, 2025
    5.0
    Enterprise customer service team is amazing. They are very accommodating, friendly, and professional. The pickup and drop off service is very helpful. I would recommend them for car rental services.
  • BM
    Brittany Miller
    Nov 11, 2025
    5.0
    They are amazing! So easy to work with! Highly recommend!
  • HH
    Hamzeh Hassouneh
    Nov 10, 2025
    1.0
    don't have insurance send your reservation here, they never have any cars available
  • SB
    Susan Breece
    Nov 4, 2025
    5.0
    Excellent service in New Albany, IN, branch. Very pleasant experience.
  • TM
    Tyler Montgomery
    Nov 1, 2025
    5.0
    Legitimately pleasantly surprised by my experience at this location. I dont rent cars much, and didnt really know what to expect going in. Absolutely blown away by the dedication and patience and understanding of the staff I interacted with, names being Kayla and Gavin. Rented an Elantra, slick little car, 9/10 on cleanliness, 10/10 on function and engine condition, 8/10 on physical appearance condition. Rental for 24hrs after it was all said and done was sub 100 bucks w a 300$ deposit. Think all in all was 398.XX. put 500 miles on it give or take, no issues, concerns. Return was easy, painless and done after hrs. Had my deposit back within half an hr of open. Mechanic by trade and an awarded CDL-A holder since 18' so a pre-trip is important to me. Gavin was incredibly patient w me during my inspection and noted everything I rattled off, taking coinciding pictures just as quickly. Genuinely could not have had a better experience, and intend to go to this location and enterprise for ALL of my future rentals.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in New Albany?

You can rent a wide range of vehicles including cars, vans, and luxury cars at Enterprise Rent-A-Car in New Albany.

What are the operating hours for Enterprise Rent-A-Car in New Albany?

Enterprise Rent-A-Car is open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 1:00 PM, and Sunday from 9:00 AM to 12:00 PM.