Enterprise Rent-A-Car

4.2
712 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Merrillville, IN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our West Lincoln Highway location today.

Location

Enterprise Rent-A-Car
1100 W 81st Ave, Merrillville, IN
46410, United States

Hours

Reviews

4.2
712 reviews
5 stars
488
4 stars
81
3 stars
39
2 stars
19
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional staff, highlighting their helpfulness and efficiency during the rental process.

Vehicle Condition

Several reviews noted that while many vehicles were clean and well-maintained, there were also complaints about dirty or poorly maintained cars.

Reservation Issues

A number of customers experienced problems with reservations, including unavailability of reserved vehicles and last-minute cancellations.

Phone Support

Customers expressed frustration with the lack of phone support, citing long hold times and difficulty reaching staff.

Overall Experience

Overall, experiences varied widely, with many customers expressing satisfaction while others reported significant issues.
  • SL
    Stephanie Lee-Smith
    5 days ago
    5.0
    Fast and friendly service. While the staff was very attentive.
  • KK
    Karen Kenney
    Dec 31, 2025
    5.0
    We rented a vehicle from Enterprise through Costco and I highly recommend this facility! We were greeted kindly by Jaime and he went through all the rental paperwork with us professionally and accurately. We returned the car and were greeted by Terry and he handled our return efficiently and with kindness and a great smile! I will always rent from this establishment as long as I live in NWI.
  • LA
    La Tasha Amos
    Dec 28, 2025
    4.0
    Upon arrival, I was greeted although it was busy. Jimmy took care of my reservation. He is knowledgeable about the details of renting a vehicle. He's patient and doesn't give up easy on a customer. When I return the vehicle, Dyshane took care of me. We had a short conversation about how this business help me celebrate my golden milestone birthday. She is knowledgeable about the vehicles. She is patient and kind with all the customers. This branch is super busy. The only problem I had was that it took me 3-hours to get into the rental, because the deposit was not on a bank card. I didn't know you are not able to use prepaid cards, although it says credit or debit on the actual card. If you live outside of Merrillville, you can not get picked up or drop off to your home.
  • WW
    William Wilkes
    Dec 25, 2025
    5.0
    Ease of rental. Straight forward and very friendly. Highly recommend.
  • AG
    Angela Garza
    Dec 10, 2025
    5.0
    Tyler was extremely courteous, efficient, and professional! He got me into a vehicle that I felt safe and after my really bad accident and kept me informed with the insurance payment and my deposit refund at all times. The vehicle itself was very clean inside and out. Would 10 out of 10 recommend enterprise rental and if ever needed again, would return 100%!

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Merrillville, IN?

Enterprise Rent-A-Car offers a wide range of vehicles, including cars, vans, and luxury cars, with flexible rental options to suit your needs.

Where is Enterprise Rent-A-Car located in Merrillville?

The Enterprise Rent-A-Car location is at 1100 W 81st Ave, Merrillville, IN 46410.