Jeff Wyler Chrysler Dodge Jeep RAM of Lawrenceburg, IN

Reviews

• SB

  Shannon Burrow

  3 days ago
  1.0
  The service department had my vehicle for over 3weeks. They kept giving me the runaround and finally picked it up yesterday and my keyless entry didn't work anymore. It did when I dropped it off. So looking on you tube for solution on durango keyless entry and found a video that shows a dealership game that is happening. Didn't want to believe that JW would do this but someone in the service department purposely unplugged my keyless entry switch for me to bring it back See pictures as you can see it was factory sealed . I plugged it in and my keyless entry works again. UNBELIEVABLE Not Trust this Dealership JW what else did you do to my car?
• MT

  Marijo Tepe

  4 days ago
  5.0
  Recently went to Jeff Wyler to begin our search for a new car for our family. We worked with Mike Sunderman. He has been in the business for quite some time, and was easy to work with, kept the process moving forward. He was able to pull inventory for us in our budget, and help stretch our budget for the best possible options for our next family car.
• GB

  Greg Brown

  4 days ago
  5.0
  We just purchased our 2nd vehicle in the past 3 months from Wyler Lawrenceburg, IN. Where we recieved great customer service from not only the sales team, but also the service dept. Ensuring that we understand both of our vehicles capabilites and options supplied. Ron Goderwise and his team were true professionals and treated us like family. We are enjoying the continued support on our new Ram pickup and new Grand Cherokee. Thank you Wyler Lawrenceburg!
• JZ

  John Zabrinski

  4 days ago
  1.0
  COMPLETE LACK OF PROFESSIONALISM. I recently saw a vehicle on their website that looked great in the pictures, but the written description was of another vehicle. It was confusing, because in the description, the vehicle was clearly described as being Grey - When all the pictures were of a Burgundy / Maroon colour. So I contacted them, and asked them to provide the correct information (the mileage, etc) for the pictures of the vehicle I saw, and liked - the Burgundy / Maroon model. A girl answered my email, and confirmed the description didn't match the pictures. She then said she would correct the mistake. She never did. After waiting for DAYS, she got hold of me to tell me she had handed my inquiry off to someone else. That person then contacted me, and also confirmed the pictures didn't match the description, but he wouldn't give me the information I needed! Instead, this new person, took the time to go out into the lot, and film a video for me of the vehicle, but he didn't actually answer ANY questions on it! All he did was to walk partly around the vehicle for about 30 seconds, and that was it. NOTHING was said about mileage, etc I then emailed him - several times, asking for the correct mileage, etc, but he didn't answer. I live in Dayton, Ohio, and cannot afford to drive all the way to Indiana without knowing what I would be buying! That would be crazy to do that. I NEEDED ANSWERS!!! So, I got angry, and posted a bad review on Google. The next day I receive an email from yet another different employee (the third different one in 5-6 days). She then (after 5 days), finally gave me the information I'd requested. She explained in detail, that the vehicle description was accurate - only the colour was wrong. She was so very kind, and polite, and in return, asked me to change, or remove my negative review of the dealership off of Google. So, I did remove my negative review. However, just hours after removing my negative review, I got an update on the vehicle I'd been asking about for the previous 5-6 days - IT ALREADY SOLD! Now, I understand that happens, but if they hadn't of made me wait 5 days to answer some simple questions in the first place, maybe I'd been the one who bought the vehicle - instead all I got was NOTHING. Nothing, but my time wasted, and disappointment. This dealership is obviously filled with, and run by incompetent people. They had a vehicle, I wanted to buy it, but instead of answering my questions, and potentially selling ME their vehicle, they simply decided not to answer my questions for almost a week, and they sold it to someone else!! I was never rude at all with any of the employees when I made my initial inquiries, so I cannot understand their attitude. They might say they're sorry, but ultimately they don't really care, because they all drive home in the vehicle's they wanted! On the other hand, I get NOTHING. When I received the update the vehicle had sold, I emailed the woman who'd only just provided me with that info I'd needed for 5 days, and I told her the vehicle had already sold. I told her just how angry I was. I also told her, and her dealership NOT to contact me, only to tell me how sorry they were, because that is just something that they say, but they don't mean it. They know it, and we all know it - they don't REALLY care. However, they just couldn't help themselves. Just to add further insult to injury, and rub salt into my wounds, one of their salesman contacted me this morning, and defended his dealership, by saying it was my fault I didn't get the vehicle, because I should have just gone ahead, and driven out there anyway! Those were not his exact words, but that is EXACTLY what it was implying. So, I should have driven from Ohio to Indiana without ANY idea of what I was going to look at? That person isn't even worth my time speaking to - which is why I didn't bother to answer. Their level of ignorance, and disrespect is beyond any words. I sincerely hope there's a special place in hell, that's reserved for used car dealers, and their salesman.
• JG

  Joshua Gettys

  6 days ago
  1.0
  I got on KBB to see what the value on my current vehicle is. They have a purchase option and I clicked on it and filled out the information honestly. Within 30 minutes I received an offer from Jeff Wyler. When I brought the car in I was told it would take about 15 minutes, over an hour later I was given an offer that was almost half of what was sent to me. I was hoping that this was one of those rare honest dealerships. It is not.

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