Enterprise Rent-A-Car

Reviews

• JS

  Jr Sizemore

  Feb 20, 2026
  5.0
  The sales lady Sarah was a great help she made getting the rental vehicle easy with suggestions and she even pulled the car close to the office for me and had it warmed up and it was really clean. I appreciate her help a lot Thank You from Delsley
• JB

  Jeff Bender

  Feb 16, 2026
  1.0
  Poor customer service, rude & disrespectful!!! Let me start from the beginning: I called insurance said i needed a rental from 2-13-26 to 2-20-26 Insurance called enterprise that I need a rental under my name. Enterprise called me (left message) to set up rental (time needed, etc..) I returned call, I asked him if he was from Kendallville office he said yes, first thing he asked was what car I was currently driving, i told him it did not matter to him but he said he needed to know. Now I know why he wanted this info (they were going set me up with a comparable vehicle) I then received a call back from a girl from enterprise she said she had a car for me it would be a comparable to what I was driving, I informed her that does not work, my insurance policy that i am paying for is a class v rental vehicle...she told me that a durango, explorer, with 3rd row seat is the same, she started arguing that these vehicles is what i am going to get and could not get me any other. (this is why I set the rental process up 5 days in advance so they would have ample time to get the correct vehicle) No she wanted to argue and she hung up on me.... after I got off work I stopped I let her know i didn't appreciate her hanging up on me, she said she did not hang up on me and told me that i did not have a rental for the 13th the insurance company canceled my rental which was not true either because I talked to the insurance agent a half hour before stopping in. Again I explained my policy pays for a class 5 rental that is I want, she said your not getting one there is none available, I explained to her that I was the customer, she was rude, i left... Called my insurance and told them I would rather walk than rent a car from enterprise and do not pay them and cancel my rental car from Enterprise...................I do not EVER plan on returning to Kendallville Enterprise they need to learn who the customer is......................
• MK

  Michael Keister

  Jan 26, 2026
  5.0
  Always friendly and helpful, quick and easy.
• KW

  Keith W

  Jan 15, 2026
  5.0
  The staff at the Kendallville Enterprise branch are amazing!! They are friendly, professional and easy to work with. Promote above peers !!!!!
• DH

  Dyon Helmuth

  Dec 22, 2025
  5.0
  Always a great experience.

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