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Safelite AutoGlass

4.0
(433 reviews)
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Business Details

940 N Shadeland Ave, Indianapolis, IN
46219, United States
(888) 843-2798
https://www.safelite.com/stores/Indianapolis-Shadeland
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About

Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts StoreSafelite
Do you have glass damage? For windshield repair and replacement in the Indianapolis area, turn to Safelite AutoGlass . Those in central Indianapolis or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 940 N Shadeland Ave, Safelite AutoGlass Indianapolis repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.

Details

  • Requires appointmentAvailable
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

Safelite AutoGlass
940 N Shadeland Ave, Indianapolis, IN
46219, United States

Hours

Reviews

4.0
433 reviews
5 stars
282
4 stars
38
3 stars
11
2 stars
15
1 star
87

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers generally praised the quality of the windshield repairs and replacements, noting fast and professional service.

Communication Issues

Several reviews highlighted poor communication, including missed appointments and difficulty reaching staff by phone.

Customer Service

While some customers reported friendly and helpful staff, others experienced significant frustration with customer service, particularly regarding appointment scheduling and follow-ups.

Scheduling Problems

Multiple customers reported issues with appointment scheduling, including last-minute cancellations and rescheduling without proper notice.

Pricing Transparency

There were complaints about discrepancies between quoted prices online and the final costs at the shop, leading to customer dissatisfaction.
  • SC
    Stephanie Campbell
    2 days ago
    1.0
    I had a tiny hole in my windshield when safeties came to fix it they broke the entire windshield and then left. Now I have to take it in for a replacement. Not at all happy.
  • CG
    Charles Gorman
    Feb 24, 2026
    5.0
    I had a late afternoon appointment. They called and informed me that I could bring my truck in early. Once there, they had my truck in within ten minutes. It took less than two hours to have it finished and back on the road. They did great work. I’m very happy with my new windshield
  • TB
    Tim Berger
    Feb 18, 2026
    5.0
    Every detail was handled professionally. Their communication was to drawer and the technician, Elvis, was courteous and answered all my questions in a very pleasant manner. I would recommend this location to anyone needing windshield service.
  • TH
    Tara Hancock
    Feb 15, 2026
    5.0
    Great experience from start to finish. The tech had great communication and arrived right when he said he would. He did a great job and I am highly satisfied with my new windshield.
  • TC
    The Colemans
    Jan 27, 2026
    2.0
    Let me start with The final Job was done excellently, it was all the nonsense leading up to the job that was the issue. We scheduled a replacement at our house. A service they offer. They contact me the day before to say there is potential snow that might start at the time of my appointment. They tell me "We will need to reschedule". I offer to bring it into their shop. They say "Sorry all booked up". Fair enough Weather happens its understandable. I reschedule... Day before the next appointment. They Tell me it will be to cold to do the job, unless I have heaters for their employees. You would think a service that offers to come to your house would have their own equipment for the service. Perhaps a Quick sun shade to protect the vehicle from snow in the winter or heaters for their employees. Perhaps even declining this off site service during the winter. My Ten cents on that. So I reschedule, This time I insist on an in house appointment to have the job done. Day of the appointment I try to call them to find out if I can drop my car off early. I figure if they get to it early good if not it will be there for the appointment on time. I get the helpful AI assistant who tells me some sites allow early drop off but she cant tell me if my site is one of them check the website. The website didn't have the info it and suggested calling. Summary : Would I use this service again? Maybe Would I recommend them for their great service? No
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Frequently Asked Questions About Safelite AutoGlass

Where is Safelite AutoGlass located?

Safelite AutoGlass Indianapolis is located at 940 N Shadeland Ave, Indianapolis, IN 46219.

What services does Safelite AutoGlass offer?

They offer windshield repair and replacement, auto glass installation and repair, power window repair, and windshield wiper replacement among other auto glass services.

Brand Certified Facts from Safelite AutoGlass

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Certified March 01, 2026Yext Knowledge Graph
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