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Safelite AutoGlass

4.2
(775 reviews)

Business Details

4625 W 86th St, Indianapolis, IN
46268, United States
(888) 843-2798
https://www.safelite.com/stores/Indianapolis

About

Auto Glass ShopWindshield RepairAuto Repair ShopAuto Parts & AccessoriesAuto Body ShopTruck Repair ShopAuto Accessories StoreAuto Parts StoreSafelite
Do you have glass damage? For windshield repair and replacement in the Indianapolis area, turn to Safelite AutoGlass . Those in central Indianapolis or other areas can access convenient auto glass repair and replacement from our in-shop or mobile service. Located at 4625 W 86th St, Safelite AutoGlass Indianapolis repairs chips and cracks fast. We'll even recalibrate your advanced safety systems if your vehicle needs it. Windshield repairs come with a national warranty and are completed in as little as 30 minutes. Insurance approved. Trust the safety and reliability of Safelite and schedule today.

Details

  • Requires appointmentAvailable
  • Onsite servicesAvailable
  • Wheelchair accessible entranceAvailable

Location

Safelite AutoGlass
4625 W 86th St, Indianapolis, IN
46268, United States

Hours

Reviews

4.2
775 reviews
5 stars
557
4 stars
51
3 stars
32
2 stars
12
1 star
123

What are people saying?

AI-generated from recent customer reviews

Service Quality

Most customers praised the professionalism, friendliness, and efficiency of the technicians, highlighting quick and thorough service.

Scheduling Issues

Several reviews mentioned problems with appointment scheduling, including cancellations and rescheduling without proper communication.

Customer Communication

While many customers appreciated the clear communication throughout the service process, some reported difficulties in reaching customer service for follow-up issues.

Mixed Experiences

While many customers had positive experiences, a few reported significant issues, including poor repairs and unresolved problems after service.
  • GB
    Greg Basler
    1 day ago
    5.0
    The\nShop is very clean and every employee is very courteous and will help answer any questions you may have.
  • CL
    Cathy Langham
    2 days ago
    4.0
    Great people. I never thought I would experience “over communication from a service provider like this, but I did. They confirmed the appt no less than 7 times. I appreciated some of it, but who would miss an appt to get their windshield replaced?! Thanks team!
  • RW
    Ron West
    2 days ago
    5.0
    If you’re looking for a place to get your windshield fixed this is the place to go. Fantastic job, very professional, and quality job. Thank you for a job well done.
  • GW
    Gabe Wheeler
    Feb 15, 2026
    5.0
    John the technician was communicative, flexable, and friendly. I appreciate his work. I don’t know the price of the service, as my insurance covered the complete replacement.
  • LS
    Lawrence Stubbs
    Feb 3, 2026
    1.0
    Had a 3 month process with Safelite which ended with my windshield in worse shape than when I started . Had Safelite replace my windshield in Nov 25 do to several chips from rocks. I drive on the highway for several hours each day and unfortunately chips are a common problem for me. The day after the replacement I noticed loud whistle while driving and called the company to come back out . A tech came out and said he could try and remove a piece of trim on my car but if that didn’t work they would need to replace window as air was getting in. The tech texted me several days later to see if removing the trim stopped the whistle . Unfortunately it did not stop the whistle and he told me he would tell Safelite what was going on. After several weeks of no contact I contacted Safelite and asked when they would be coming back out to work on my car. Safelite did not have any information on my need for a new appointment so I went through the situation for them and a new appointment was scheduled. A new tech came in late January and had the new piece of trim but no knowledge of my problem with the loud whistle . The tech was very nice and showed me why it was whistling, the window was installed just a little out of place, he used the Vin window box as a reference to show me the misalignment. He did not have a new window but said he could try and reposition the existing one . The good news was repositioning window completely stopped the whistle but unfortunately during the repositioning the window developed about a 4 ft crack. I called back to Safelite to talk about the 4ft crack and they stated that I would need to file a new claim to get it fixed . They stated that since the window had been replaced a new rock chip had happened. I told them yes in the 3 months since I started this process a new rock chip did occur as I drive on the highway daily but it had nothing to do with my initial problem of the loud whistle or the new problem of a 4 ft crack that happened while trying to reposition the window to stop the whistling noise.

Frequently Asked Questions About Safelite AutoGlass

What services does Safelite AutoGlass in Indianapolis provide?

Safelite AutoGlass offers auto glass installation and repair, including windshield chip and crack repair, power window repair, and same-day service. They also handle insurance paperwork and provide a national lifetime warranty.

Where is Safelite AutoGlass located in Indianapolis?

It is located at 4625 W 86th St, Ste 100, Indianapolis, IN 46268, United States.

Brand Certified Facts from Safelite AutoGlass

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Certified March 01, 2026Yext Knowledge Graph
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