Jiffy Lube

4.6
1528 reviews

About

Oil Change Service StationAuto MaintenanceCar Inspection StationWindshield Repair
Jiffy Lube offers fast, quality oil changes performed by trained technicians in Indianapolis. Our 15-minute oil change service includes a FREE comprehensive preventive maintenance review, and it’s your call whether to stay in your car or wait in our lounge. In need of a tire rotation, filter, battery, or windshield wiper replacement? Our technicians will get you in and out in a Jiffy, with no appointment necessary. We welcome fleets.

Location

Jiffy Lube
5444 W 38th St, Indianapolis, IN
46254, United States

Hours

Reviews

4.6
1,528 reviews
5 stars
1,206
4 stars
161
3 stars
60
2 stars
29
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, courteous, and professional, although some reported inconsistent experiences.

Service Speed

Many reviews highlighted the quick service, with several customers noting they were in and out in under 30 minutes.

Quality Concerns

Some customers expressed concerns about the quality of service, including issues with oil levels and improper checks.

Pricing Issues

Several customers felt that the prices were higher than expected, leading to feelings of being overcharged.

Communication

Feedback indicated a need for improved communication, particularly regarding service details and pricing.
  • KR
    Karl Russell
    Nov 12, 2025
    5.0
    Was in and out in no time was taken care of very professionally
  • OO
    Oluwatosin
    Nov 11, 2025
    1.0
    I've never had issues here before, but my recent visit on Saturday caused significant problems. I agreed to have my air filter replaced during my oil change. The next day while driving on the highway at night, my engine suddenly went into limp mode with an "Engine Malfunction - Power Reduced - Service Now" warning, losing significant engine power 30 minutes from home. After towing the car and getting it diagnosed, the issue was simply that the air filter box wasn't latched properly after installation. This cost me $300 in towing and diagnostics for what should have been caught during your quality check. Please ensure your technicians properly secure components after service - this was a safety issue that left me stranded in the cold at night
  • DA
    Dee Allen
    Nov 10, 2025
    5.0
    Very nice staff, explained everything thoroughly and service was completed in a good time
  • AA
    akiogreen
    Nov 8, 2025
    5.0
    Good group of dudes working here. Quick and helpful.
  • CO
    Candy Owensby
    Nov 4, 2025
    5.0
    These guys are the best! They took excellent care of me.

Frequently Asked Questions About Jiffy Lube

How much does an oil change cost at Jiffy Lube?

You can receive a personalized oil change quote from your local Jiffy Lube service center by visiting MyJiffyLube at https://jiffylube.com/get-an-estimate/get-started. This is the best way to get a quote because the cost of an oil change will vary based on your vehicle’s manufacturer recommendations for oil type and your vehicle’s engine oil capacity. Each Jiffy Lube service center is also independently owned and operated, and retail prices for products and services are determined at the local store level. You can also call your local store if you have additional questions.

How long does an oil change take at Jiffy Lube?

An oil change at Jiffy Lube could take 15 minutes or less, that's from the time we start your service, and the hood of your vehicle goes up, to when we've completed the service, and the hood goes down! Jiffy Lube pioneered the quick lube industry, and we are geared to handle oil changes for all types of vehicles. We also know that finding the time to get your car serviced is tough, so if you decide to complete a few of your other vehicle needs while visiting us, like a new cabin or engine air filter, tire rotation, or new windshield wipers, this could add additional time to your service. Finally, wait times can vary depending on the time of your visit and location of your service