Enterprise Rent-A-Car

Reviews

• RW

  Rex Wolf

  3 days ago
  5.0
  I got a rental van while mine was in a body shop being repaired. The whole process was very convenient. The rental was dropped off at the shop and picked up from there so I didn’t need to get a ride anywhere. The rental was nearly an exact match of my van so I already knew it and could do daily activities with it.
• ME

  Mara Edwards

  Nov 10, 2025
  5.0
  I am a couple months late to writing this review, but I needed to share that if it weren’t for Austin and Jackson at the Keystone location, I would’ve completely lost faith in the company. To give some background, my personal vehicle was recently involved in an accident — one that I didn’t cause — and I needed a rental while my car was in the shop. I was already stressed and upset about losing my vehicle, and the last thing I expected was to have such a difficult time finding a rental that could safely fit my child’s car seat. As any parent knows, a rear-facing car seat isn’t something you can just “make fit.” Safety is everything. I first went to the Mooresville Enterprise location where my reservation had been set up. The first SUV they showed me was immediately too small — the back seat was too short for the rear-facing seat to rest properly, and the angle was unsafe. The employee went to bring another vehicle, but instead of waiting to ensure it worked, he dropped off the keys and left before I even had the chance to check it. I stood there alone, upset, and unsure what to do next. Over the next 24 hours, I called and visited three additional Enterprise locations, hoping someone would be willing to help me find a vehicle that could accommodate a standard rear-facing seat. Every single one of them brushed me off. Some acted like I was being difficult for asking; others said “we don’t have anything like that” without even attempting to check. Not a single person took the time to think creatively or problem-solve. By this point, I was frustrated, exhausted, and honestly on the verge of tears. I wasn’t being picky about the make or model — I didn’t care if it was a compact SUV or a full-size one. I just needed something where my child could be safely secured. It was disheartening that so many people I spoke to at multiple locations didn’t seem to understand or care about that. Then, I finally got connected with Austin and Jackson at the Keystone Enterprise location, and it was like night and day. From the very first phone call, both of them were attentive, kind, and proactive. They didn’t make excuses or brush me off — they listened, asked questions about the car seat, and genuinely seemed to care about helping me find a solution. When I arrived at the Keystone branch, they had already prepared several vehicle options for me to look at. Instead of rushing me or trying to hand me keys and walk away, they actually took the time to help me test the car seat in multiple SUVs to ensure it would fit safely and securely. They were patient, understanding, and professional every step of the way. They also went above and beyond by walking through each vehicle’s layout and helping me understand which ones offered the most room and safest configuration for a rear-facing seat. They treated my concerns as valid and important — which, as a mom, meant the world to me. After dealing with five different Enterprise locations, Austin and Jackson were the only ones who truly cared. They turned an awful, stressful experience into a positive one, and I left their location not only relieved but genuinely grateful. Because of them, I will continue to use Enterprise in the future. They demonstrated what real customer service looks like — empathy, patience, and the willingness to go the extra mile. I sincerely hope their leadership recognizes them for their outstanding efforts, because they deserve a raise, a promotion, and the chance to train others on how to treat customers with care and understanding. Enterprise needs more employees like Austin and Jackson — people who remember that behind every rental, there’s a person dealing with real life.
• AR

  Addie Robinson

  Oct 3, 2025
  5.0
  Our agent was very helpful, professional and kind. We didn't have a reservation but he helped us find a vehicle that was more than accommodating for what we needed. We were able to get in and out within a very reasonable time. Our vehicle was very clean. Everything was explained to us about the process. I will always rent my vehicles from here and recommend my family and friends do as well.
• SG

  Sandy Gomez

  Aug 23, 2025
  5.0
  Loved the rental car & great service. Thank you!
• KC

  Kathy Chapman

  Aug 19, 2025
  4.0
  My vehicle smelled like chemicals, and there was no manual in the glove box. The service was quick and easy, and the worker who brought my car was friendly and professional.

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