Enterprise Rent-A-Car

Reviews

• BE

  Bryan E

  Jan 6, 2026
  5.0
  I would like to thank Jackson for great customer service . Picking the car up and dropping it off only took a couple of minutes. Thank you Jackson
• DJ

  Doug Johnson

  Dec 31, 2025
  5.0
  Great experience. Great customer service.
• CP

  Clair Purtell

  Dec 19, 2025
  5.0
  Two of the sweetest gentleman helped me at this location today. I want to thank them for their patience and help. It was a younger black man and Asian man but unfortunately I did not catch their names. Great service.
• SM

  Shawn Murphy

  Dec 5, 2025
  5.0
  I went to Enterprise on 46th and Keystone after I had my accident 3 weeks ago. Kennedy checked me in, she was very professional, very nice and very knowledgeable. When the insurance company extended my rental, Jackson called me to let me know. He was also very nice and professional. When I went in to drop the car off I asked how much it would be for me to rent for 2 more days, Kennedy and Jackson were both there, Kennedy recognized me, which is very impressive, and Jackson helped me with renting it 2 more days. When I dropped off the car Jackson recognized me, again very impressive, and was very nice, very friendly, very professional. I will always go to this Enterprise and have told people to go here also. If I could I would have given them ten stars.
• ME

  Mara Edwards

  Nov 10, 2025
  5.0
  I am a couple months late to writing this review, but I needed to share that if it weren’t for Austin and Jackson at the Keystone location, I would’ve completely lost faith in the company. To give some background, my personal vehicle was recently involved in an accident — one that I didn’t cause — and I needed a rental while my car was in the shop. I was already stressed and upset about losing my vehicle, and the last thing I expected was to have such a difficult time finding a rental that could safely fit my child’s car seat. As any parent knows, a rear-facing car seat isn’t something you can just “make fit.” Safety is everything. I first went to the Mooresville Enterprise location where my reservation had been set up. The first SUV they showed me was immediately too small — the back seat was too short for the rear-facing seat to rest properly, and the angle was unsafe. The employee went to bring another vehicle, but instead of waiting to ensure it worked, he dropped off the keys and left before I even had the chance to check it. I stood there alone, upset, and unsure what to do next. Over the next 24 hours, I called and visited three additional Enterprise locations, hoping someone would be willing to help me find a vehicle that could accommodate a standard rear-facing seat. Every single one of them brushed me off. Some acted like I was being difficult for asking; others said “we don’t have anything like that” without even attempting to check. Not a single person took the time to think creatively or problem-solve. By this point, I was frustrated, exhausted, and honestly on the verge of tears. I wasn’t being picky about the make or model — I didn’t care if it was a compact SUV or a full-size one. I just needed something where my child could be safely secured. It was disheartening that so many people I spoke to at multiple locations didn’t seem to understand or care about that. Then, I finally got connected with Austin and Jackson at the Keystone Enterprise location, and it was like night and day. From the very first phone call, both of them were attentive, kind, and proactive. They didn’t make excuses or brush me off — they listened, asked questions about the car seat, and genuinely seemed to care about helping me find a solution. When I arrived at the Keystone branch, they had already prepared several vehicle options for me to look at. Instead of rushing me or trying to hand me keys and walk away, they actually took the time to help me test the car seat in multiple SUVs to ensure it would fit safely and securely. They were patient, understanding, and professional every step of the way. They also went above and beyond by walking through each vehicle’s layout and helping me understand which ones offered the most room and safest configuration for a rear-facing seat. They treated my concerns as valid and important — which, as a mom, meant the world to me. After dealing with five different Enterprise locations, Austin and Jackson were the only ones who truly cared. They turned an awful, stressful experience into a positive one, and I left their location not only relieved but genuinely grateful. Because of them, I will continue to use Enterprise in the future. They demonstrated what real customer service looks like — empathy, patience, and the willingness to go the extra mile. I sincerely hope their leadership recognizes them for their outstanding efforts, because they deserve a raise, a promotion, and the chance to train others on how to treat customers with care and understanding. Enterprise needs more employees like Austin and Jackson — people who remember that behind every rental, there’s a person dealing with real life.

Frequently Asked Questions About Enterprise Rent-A-Car