Gerber Collision & Glass

Reviews

• SP

  Synthia Paige

  Oct 24, 2025
  5.0
  It's great working with them they are very patient with me. If you need work to be done this is the place to go. they're very patient and understanding. My deductible is $500 and they're giving me a chance to pay it up before I bring the car in.
• CL

  Clemente Lecuna

  Sep 12, 2025
  5.0
  El tiempo de Dios es perfecto
• QF

  Qiana Finney

  Sep 8, 2025
  1.0
  I was in a car accident August 18, 2025 my vehicle was towed to the Gerber in Highland Indiana. My date for pick up was August 29, 2025 the date has been changed 5 times. I spoke to Johnny several times and was informed that one of the parts was repaired and when they got the new part the part didn't fit, so they had to order another part. When I filled out the paperwork I clearly stated that I wanted new parts so why on earth would try to repair a damaged part. So then I was told my vehicle would be ready for pick up September 5, 2025 So, once again I had to call them to find out the status and was told by Johnny that the person that was repairing my vehicle left early and it wasn't ready and it would be ready Monday August 8,2025. I called to confirm with Natalia and she informed me that they were detailing the vehicle and the notes stated the pick up would be today. I took back the rental and went to Gerber to find out that it wasn't ready because the air conditioner now doesn't work. So Natalia sent a email to get me back in a rental she asked if a Tahoe was good? I told her it didn't have to be that big because of my driveway and the narrow street I live on. So the rental place picked me up and I found out that I had to pay the deposit and they only approve $27.00 you can't get any SUV for that amount. So they went from 8-29 to 9-3 to 9-5 to 9-8 now 9-10 and might not be ready then because they are still trying to figure out why the AC isn't working. If you want inconsistency, lack of communication, doesn't pay attention to details, not a honest shop and incompetence this is the repair shop for you.
• CM

  Courtnie Milons

  Aug 13, 2025
  2.0
  I want to start by saying that the lady at the front desk has been very helpful throughout this entire process. My truck was towed to this shop on April 9th after a car accident. Towards the end of April, I was told that the part needed to fix my truck was on back order, and would not be in for another month. I understood that this was not their fault, so I was sure to have patience during this month. At the end of June, I was told that that part was in, and that my truck would be ready soon. On July 8th, my truck was returned to me, and immediately noticed that my truck wasn't driving as normal. I spoke with Johnny, and he told me to bring my truck back to get looked at. My dad and grandfather has been certified mechanics for over 25 years, and they made johnny aware (IN PERSON) that the new part was assembled backwards and there was a few other things wrong. My dad made johnny aware of the changes that needed to be made. Johnny ensured me that his mechanics will look at the truck again, but no one did. My truck was parked in the same exact spot for 24 hours, which means that no one even attempted to fix the problem ( I paid money for a rental, just for my truck to sit in the same spot and not even be looked at). When i returned to pick up my truck, Johnny again informed me that nothing was wrong with my truck, and that the new part was NOT put on backwards. I took my truck home this day, and was still not satisfied. My dad and grandad INSISTED that the part was put on backwards and that was causing the problem. After bringing my truck to the shop for the third time, I spoke with johnny again. Johnny again INSISTED that the park was not on backwards, but they would take it to get aligned, which was not the problem. A few hours after dropping my truck off for the third time, I called the shop and spoke with Chuck. During this time, Chuck stated that the part was IN FACT put on backwards, and his mechanics were currently fixing the problem. I never received an apology from anyone, although I was extremely inconvenienced (with having to bring my truck back two more times, after it had already been in the shop for 3 MONTHS). My truck was in this shop from April 9th- July 8th, and I still had to bring it back TWO MORE TIMES, before they actually fixed the problem. I truly believe that I was not taken serious due to me being a female. Johnny was very dismissive of my concerns and acted as if he was irritated with me, but in the end I was actually right about the part being assembled backwards. Overall, my truck was fixed, but I was not happy with the customer service!
• AM

  Antonio Martinez

  Jun 20, 2025
  1.0
  Tried to call and schedule an appointment. Whoever answered the phone was very rude. I’ve brought cars here for repair on multiple occasions in the past. No more. Anywhere but here. Don’t waste your time. Take it to Govert!!

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