Enterprise Rent-A-Car

Reviews

• JM

  Jennifer McCain

  Apr 19, 2026
  5.0
  Car was amazing
• KK

  Keith Keller

  Apr 16, 2026
  3.0
  Went back and forth trying to figure out if I wanted to do a two or three-star review. I ultimately went with three because my first rental from this location was actually fantastic. Walked in. Walked out. Did my drive came back. Drop off was super easy. Everything was great I instinctively after signing up to be a rewards member and having such a good interaction. The first time came back for another rental and was told that I couldn't rent a car. No availability not just at this location but from any Enterprise location in my region. I'm purchasing a vehicle in North Carolina and need a car to drive down there. I understand that a single location or a handful of locations may not have extra vehicles but for the entire region to be shut down and make it so that I am unable to rent a car from them seems astronomically absurd. I don't rent a ton of cars so I'm sure no one at Enterprise really cares but I am probably going to have to find a different different company to become a rewards member with.
• GF

  Garnet Fisher

  Apr 15, 2026
  5.0
  Quick service at the counter and the place was full. Features of vehicle explained fully. Returned car and used drop box. Easy return. No problems. Would use them again. My ins paid for it but the rates were good if I had to pay out of pocket.
• JO

  Jack Ottinger

  Apr 14, 2026
  5.0
  Great people professional friendly help me in all ways to get my car quickly
• JN

  Jessica Nova

  Apr 10, 2026
  1.0
  I am currently stranded here with a non refundable reservation with my 7 year old. It's his birthday weekend and they basically told me too bad we have nothing. I spent 300 and my elderly parents are waiting on me to pick them up. The employees were horrible and handed me a list of numbers refusing to help. Edit to add: I couldn't get in touch with anyone from the list of numbers they gave. I have been charged 275 from Priceline and Enterprise at the Melody location (I had to get another Uber there since the numbers they handed me and refused to call a single store themselves) actually called someone but started they needed 515 up front and couldn't accept my debit card. I had to spend 50 in Ubers going from Enterprise to Enterprise and then home. I had to tell my 70 year old parents I can't come get them and my special needs son does not understand why he won't see Grandma and Grandpa. Priceline says my booking is non refundable. With me having AuDHD and my son having physical and mental disabilities this may have seemed like a simple error but to us it took a lot to plan and be brave enough to go out of our comfort zone so we could be around family for his birthday. We only have each other here and this was going to be the highlight of our year. He has not seen them since last September when I rented a car with no trouble from the exact same Enterprise, paid 700 in full and brought back the car vacuumed and more gas than was required, so I am not just some person off the street. I haven't been able to stop crying and with working weekends at a children's hospital do not have an upcoming weekend off again. I get one for his birthday and one in the fall. Thanks Enterprise, I have never seen a total lack of empathy to this degree and you should be ashamed on a personal level even outside of a business aspect. I will never forget the cold look of the woman at the US 31 store and her ushering another customer up and repeatedly telling me there was nothing she could do. Not even check the system to see if cars were available. Priceline and Enterprise have a contract with mutual benefit and I'd imagine enterprise makes quite a bit being on that website. But if there is an issue they are trained to act like they have no idea, it was obvious this happens because she had a whole dialogue ready. I will not forget this for the rest of my life.

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