Gerber Collision & Glass

Reviews

• BD

  Ben Dinius

  1 day ago
  1.0
  i have had the absolute worst experience here at gerber collision in greenwood. First off, they took an incredibly long time to fix a small and simple fix on my truck. After roughly 35 days, i come in to receive my truck. There was an insane amount of orange peel left on the vehicle. The manager (Ryan Dillman) said he couldn’t tell what i was talking about, after a while he told me he saw it and that they would fix it. i came back for the second time and the orange peel was better but not looking like the factory side. during this whole thing the manager (Ryan) had a horrible attitude with me AND there were scratches on my truck. we went through the photos of my truck that they took before it got worked on and it was very clear that there were no scratches. i had found about 4 minor scratches and 1 nail deep sratch. I would never recommend gerber to anyone at least this location. i spoke with a woman named Jodi and we will meet about the scratches. *will update as necessary
• RD

  Raman Dogrra

  Dec 25, 2025
  1.0
  I brought my car here for fixing lil bit dent and paint issues these ppl fixed but my car window making noises when I open and when I scroll my window down then glass makes noise guys don’t come here
• RR

  Renee

  Nov 29, 2025
  1.0
  My son’s truck was taken here after an accident back in May. He was hit on the drivers front end. They had to replace the tire but we think somethings were missed. We just had the struts changed only to find the spring completely broken. We believe it was from the accident and was missed. Today during the snow storm he went to use his 4x4 and it doesn’t work. Worked fine the end of winter but now it doesn’t. First time it has been used since the accident, we are wondering if this is other damage that was not caught upon repair!
• RS

  Rob Stroup

  Oct 23, 2025
  1.0
  POTENTIAL CUSTOMERS BEWARE. Had my truck repaired here and upon getting it back it has an obvious sway in the rear end and the traction/ abs lights would come on and cause eratic handling. It has been back 2 times, the first visit they said it was a front wheel hub assembly. (Odd that would make the rear end sway). Still didn't fix it. Second time they claimed it was a rear wheel speed sensor then said the rear springs were a different stiffness. They only replaced the drivers side during the original repair and refused to replace the passenger side upon the second diagnosis. This has caused what one can describe as unsettling handling at highway speed. If this company couldn't repair my truck then they shouldn't have taken insurance money. I would think twice before taking any vehicle here to get repaired. At over 700 locations they seem to be more of the walmart of collision repair. I can't in good conscience recommend this company. *Edited point*. Just received a phone call from Ryan at this location asking me to change my review as they didn't perform the repair at that specific location. My issue is they are the location that took my truck, and delivered my truck, along with both attempted fixes on it. He was my point of contact, he's the one that denied further repair. Calling and asking to remove a negative review is unbelievably unprofessional.
• JC

  Jonathon Cole

  Oct 20, 2025
  1.0
  Dealerships recommended them but they seem disinterested in work. Called them on a hood scratch at BMW’s recommendation. Their response on the phone, “we don’t work on BMW they’re too complex”. A hood scratch that requires no sensor reprogramming, ADAS calibration, etc is too complex? Yikes. A few years ago I had someone back into my previous car and “it would be a month before we can look at it”. Another dealer recommended them also. Don’t know what all of the hype is about when they show you they don’t want any work. Answering their reply: No, there is no work order. I called in about bringing in a car to look at. The dealer is even paying for the repair. The person on the phone heard, "BMW" and threw the wall of resistance up that they didn't want to be bothered with it. I even emailed over the payment instructions the dealer sent a week before but never heard a word from your company. So I called in. Whoever you have watching emails doesn't reply and whoever answers phones doesn't want to be bothered. It is what it is. You showed you didn't care.