Gerber Collision & Glass

Reviews

• RS

  Rob Stroup

  Oct 23, 2025
  1.0
  POTENTIAL CUSTOMERS BEWARE. Had my truck repaired here and upon getting it back it has an obvious sway in the rear end and the traction/ abs lights would come on and cause eratic handling. It has been back 2 times, the first visit they said it was a front wheel hub assembly. (Odd that would make the rear end sway). Still didn't fix it. Second time they claimed it was a rear wheel speed sensor then said the rear springs were a different stiffness. They only replaced the drivers side during the original repair and refused to replace the passenger side upon the second diagnosis. This has caused what one can describe as unsettling handling at highway speed. If this company couldn't repair my truck then they shouldn't have taken insurance money. I would think twice before taking any vehicle here to get repaired. At over 700 locations they seem to be more of the walmart of collision repair. I can't in good conscience recommend this company. *Edited point*. Just received a phone call from Ryan at this location asking me to change my review as they didn't perform the repair at that specific location. My issue is they are the location that took my truck, and delivered my truck, along with both attempted fixes on it. He was my point of contact, he's the one that denied further repair. Calling and asking to remove a negative review is unbelievably unprofessional.
• JC

  Jonathon Cole

  Oct 20, 2025
  1.0
  Dealerships recommended them but they seem disinterested in work. Called them on a hood scratch at BMW’s recommendation. Their response on the phone, “we don’t work on BMW they’re too complex”. A hood scratch that requires no sensor reprogramming, ADAS calibration, etc is too complex? Yikes. A few years ago I had someone back into my previous car and “it would be a month before we can look at it”. Another dealer recommended them also. Don’t know what all of the hype is about when they show you they don’t want any work. Answering their reply: No, there is no work order. I called in about bringing in a car to look at. The dealer is even paying for the repair. The person on the phone heard, "BMW" and threw the wall of resistance up that they didn't want to be bothered with it. I even emailed over the payment instructions the dealer sent a week before but never heard a word from your company. So I called in. Whoever you have watching emails doesn't reply and whoever answers phones doesn't want to be bothered. It is what it is. You showed you didn't care.
• BS

  beth smith

  Sep 6, 2025
  4.0
  Very nice couldn't help
• JZ

  JZ ZMaster

  Aug 31, 2025
  3.0
  Can't really say yet still waiting for my car to be finished. But everyone we talked to there to get repairs done were very curtious. I'll report more when car is completed. One more thing called rental car place to have you picked up when dropping off yor car.
• KW

  Kevin Webb

  Jul 1, 2025
  1.0
  Been using this location for 30 years. Long before the Gerber brand bought it. Tried working with them today but their"rules" were to inflexible for a working person to be accommodated. No more customer service. Just go somewhere else. They need to learn no matter how nice you say "my way or the highway" to a customer it is still rude. Go to Walter's very friendly AND professional AND willing to work with your life events.

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