Pilot Travel Center

3.9
2013 reviews

About

Truck StopGas StationConvenience StorePilot Travel Centers
Welcome to Pilot Travel Center in Gary, IN! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight truck parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
2501 Burr St, Gary, IN
46406, United States

Hours

Reviews

3.9
2,013 reviews
5 stars
917
4 stars
483
3 stars
316
2 stars
105
1 star
192

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Feedback on cleanliness is mixed; some customers praised the cleanliness of the showers and store, while others reported filthy conditions in bathrooms and the parking lot.

Staff Attitude

Staff experiences vary significantly; some customers highlighted friendly and helpful staff, while others reported rude and unhelpful service.

Parking Issues

Many reviews mentioned problems with parking, including a majority of paid spots, poor maintenance of the parking lot, and difficulty navigating the entrance.

Security Concerns

Several customers expressed concerns about safety and security, mentioning theft incidents and inadequate security measures.

Food and Amenities

Food options and amenities received mixed reviews, with some praising the coffee and food quality, while others noted limited availability and poor service at food counters.
  • AW
    Andre Whitehead
    Jan 6, 2026
    5.0
    Great place to visit!
  • KK
    king kong
    Dec 23, 2025
    5.0
    12/23/25 I rarely do reviews on truck stop unless it's something bad but the service and staff on the early morning shift were immaculate and the store was very clean. I was there for a print out around 4am to 5am i would definitely pass through again
  • MB
    michael blakley
    Dec 14, 2025
    1.0
    This place is filthy and disgusting. Avoid at all cost. Its very obvious that their employees do not care. I wish I had pictures of the bathroom too because it was just as nasty as the coffee area. Used the restroom and left. Didn't even really want to do that.
  • HA
    Harap Alb
    Dec 1, 2025
    1.0
    I bought gas at this truckstop and my credit card got compromised. Watch out.
  • RM
    Rob Mollohan
    Nov 10, 2025
    1.0
    This place is dirty, worst Pilot I have been to. It snowed last night and they haven't removed the snow.

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.