Tuffy Tire & Auto Service Center

Reviews

• AA

  Amanda

  4 days ago
  5.0
  Efficient, friendly service. Aaron specifically was really helpful and great to deal with.
• KF

  Kris Ford

  Apr 25, 2026
  5.0
  Absolutely has taken care of me and my vehicles. Always inspect and make sure I am safe to travel.
• MG

  Martin Gaeta

  Apr 23, 2026
  1.0
  I took my car back to Tuffy's for a third time, and they confirmed the leaking axle seals, and claimed that they either mistakenly ordered the wrong ones, or that they were given the wrong ones. They fixed the axle seals and on the rough start they again gave me the line "if the starter is cranking, then it works", so they recommend the following. Remove/Replace Direct Fuel Pump Module Assembly $805 Adjust Valve Lash, Valve cover gasket, NGK High Ignitability Spark Plugs $697 I declined these services and I ordered a Honda Denso OEM fuel pump module assembly, and replaced it myself. After install, there was absolutely no change. The car's rough start issue remained. On February 21st, my clutch pedal had once again lost pressure, and so I brought the car back to them once again (4th time); thinking everything would be covered since they had done all the clutch work, but they quoted me the below. Remove/Replace Clutch Hydraulic line, 3/16 copper brake line, and brake fluid $209.45 I declined these services as well, and took the car back to the recommended mechanic and he said the issue was actually the slave cylinder. Dealing with Tuffy's was pointless, so I had him replace the slave cylinder (paid for the part and labor again) and I also had him go ahead and fully diagnose my starter issue at this point. The starter turned out to be faulty. Thank god the NAPA that Tuffy's had purchased it from was able to provide me with the lifetime warranty on it, and they gave me a new one. I had it installed with a NEW flywheel to ensure this didn't damage the new starter. After all this, my car starts up fine now; no clutch pedal issues. The only items that haven't gone bad that Tuffy's installed are the clutch master cylinder and the tie rod, but I have no confidence in them based on how everything else went. 2/2
• MG

  Martin Gaeta

  Apr 23, 2026
  1.0
  AVOID THIS PLACE!!! On November 28th, 2025, I had my car towed to the Tuffy's on Dupont because it would not start (new battery), and from my multiple failed attempts to start, the clutch pedal had lost pressure. Below is everything that was quoted on my 2008 Honda Civic Si, with 130K miles. I want to note that the ignition knock sensor was accidentally broken by Tuffy, it was communicated to me, but somehow I got stuck with the bill for a new one ($55). Approved Scan codes - $160 Remove/Replace Starter & Ignition Knock sensor $765 Remove/Replace clutch master and slave cylinder & bleed clutch $956 Remove/Replace Axle seals $406 Remove/Replace Tie Rod & alignment $778 Valvoline Brake system flush $113 TOTAL - $3,079.67 Declined Remove/Replace Engine Mount $286 Remove/Replace Suspension Shock rear $436 Remove/Replace Valve cover gasket $258 Remove/Replace Clutch assembly $1,888 TOTAL - $2,869 When I picked up my car, it started, but something was off. Once the car warmed up the idle RPM's were inconsistent and the engine would vibrate horribly. The car also had trouble accelerating and the RPM's were twice as high as usual as I would put the car in neutral to come to a stop. Once in my garage, I noticed the smell of gas fumes and the exhaust was a dark color, and I had a leak. Under the hood, I noticed the intake manifold was dark and dirty on the far right side. The car struggled to start the next day. I took the car back to them and they quickly figured out that there was a gasket that wasn't installed properly and that some packaging had been left behind in the master or slave cylinder. Who knows what they actually did but all those issues did resolve, minus the rough start the leak. I took the car back a second time for the starting issue and nothing was really done, just suggestions of cleaning the throttle body, and making sure the spark plugs that I installed were properly gapped, which they were. This is when they started sticking to the phrase "if the starter is cranking, then it works". Didn't matter that this brand new NAPA Premium Plus Starter (2446993) sounded horrible as it struggled to crank. When I was leaving I noticed my check engine light came on, when it never had been before. They either forgot to reconnect a sensor or they disconnected something without knowing it, I let them know and they fixed it. A few days later I took my car to a family recommended mechanic. The first thing he noticed was that my flywheel looked to be taking damage, and that my axle seals were leaking. 1/2
• MW

  Mary Wibben

  Mar 14, 2026
  1.0
  We had a very disappointing experience with Tuffy Tire & Auto Service Center DuPont road Fort Wayne In the last few months we paid $3,500 for a motor replacement at this location. The shop completed the work in about three days, but about a month later the timing chain broke, and the shop admitted it was due to the motor being installed incorrectly. The car then sat at the shop for four weeks while replacement motor was located and installed. Although the replacement was done at no charge, there was little to no communication from the franchise owner or staff. Nearly every update required us reaching out ourselves. There was also no offer of a loaner or courtesy vehicle, so we had to rent a car while waiting. After finally getting the vehicle back, within a month it had to go in for repairs because of an oil leak due to valve cover issues and the vacuum lines were left unattached and bolts had not been properly secured. Issues like this are concerning because they could have caused serious engine damage or a safety issue while driving. Overall, this experience showed a serious lack of quality control, communication, and customer service. Based on what we went through, I cannot recommend this location. Very unprofessional and complete lack of customer service. I had to give one star only because google wont let it post without zero stars.