Many customers praised the staff for being friendly, helpful, and accommodating, often going above and beyond to assist.
Service Quality
While some customers reported excellent service and quick repairs, others experienced issues with repairs not being completed correctly or unnecessary upselling.
Pricing Concerns
Several reviews highlighted dissatisfaction with pricing, citing high costs for services and parts, leading to a perception of being overcharged.
Efficiency
There were mixed reviews on efficiency; some customers appreciated quick service, while others faced long wait times and delays.
Trustworthiness
A number of customers expressed concerns about the honesty of the service, with reports of unnecessary repairs and lack of transparency in pricing.
DL
Derrick Lamb
2 days ago
5.0
Samantha was AMAZING. She was extremely helpful and patient.
JR
James Runkle
Oct 25, 2025
5.0
I contacted Jason at Goodyear for an oil change. During which the service tech, Ah May, found a problem with my front passenger side wheel. Jason called me in to take a look. As it turned out the slop in my wheel was due to a worn tie rod. This could have caused immense damage to me, my car, or someone else. Thank you Goodyear for your attention to detail and saving what could have been a very serious situation!
JN
Jacob Nygaard
Oct 22, 2025
1.0
Took over an hour to replace a light bulb even with an appointment! And charged wayyyy too much. $170 for a lighbulb is ridiculous. The chairs were uncomfortable and the employees would not stop yapping.
LM
Lindsay Macgregor
Oct 8, 2025
5.0
Darius and Will worked on my car today, and I couldn't be happier. They were incredibly efficient, provided great service, and were super friendly throughout the process. I really appreciated their quick work and the quality of the job! Thank you!
KH
Korey H
Sep 25, 2025
4.0
My Dad and I have been coming to this Goodyear for years. And they have always done an amazing job taking care of our vehicles over the years.