CW Direct By Camping World

Reviews

• KO

  Kelly OKeefe

  3 days ago
  4.0
  Krystall is great person and I will only do business with her. The 21 nights camping is a joke of sales gimmick. Made appointment took work off . To have company cancel appointment same day. So loss of income because of the resort not campworld but this was part of my insentive to buy. I dont recommend the camp ready package. This was almost $2,000.00 more that I should have passed on. The service man forgot to pack items in camper and he did a awful job in walk through so thank God there is a manual. I had to drive a hour back to pick up items. The products included were junk plastic crap poor quality that can be purchased for far less then I paid. Plus the toilet paper is even generic some items just poor quality looks like cheap temu products. Other then those complaints. The camper I bought was perfect. Use Krystall as sales rep. Be smarter then me pass on camp ready package.
• TF

  Tara Fraga

  3 days ago
  1.0
  Completely wasted our time. The salesman was amazing. He did his homewo re k and worjed hard to find us the perfect unit. The finance kid however ignoredrequested proog of invome. Lied to me about recieving the emails. I discovered there was a typo later on. He ignored my calls then didnt return my call as I waited for a response. I called the next day yet again and he yold me we were denied and it wasnt about the amount of money but they simply refused to work with us based on credit. They even refused to work with us when we were paying half of the unit price down. I asked how he got a response before he even recieved our proof of income and he said thet based it off of what was written on our applicarion. Nothing made sense and it sounded like they knew the answer from the get go. They pulled a hard check on both our credit even though they knew our scpre from the beginning. They conpletely wasted our time. They were unprofessional. I will not shop at another camping world. If you dont have 750 or higher credit score, no matter how much money you make or can put down, dont waste your time or credit attempting to finance anything through Camping World.
• CG

  C. Gentry

  4 days ago
  1.0
  FIND ANOTHER DEALERSHIP... COMPLETE RIP OFF!! 0 stars!! First time , buyer , after hours of them trying to upsell me on every little thing , I decided to go with just their premium package for my used @ at a 3k up charge. All hard goods were delivered. But none of the services that they said they were gonna do were completed. After calling them out on it and bringing the RV back for a 2nd try , they've still failed to complete any of service. No detail, not even a wash No fuel filled Didn't clean tanks I had to show the tech how systems worked (from watching ytube) I found an old birds nest in my AC But hey I got 4 rolls of TP and level blocks for $3k, what a deal.....
• EH

  Edward Hiar

  Feb 24, 2026
  5.0
  Krystal has been fabulous to work with. We couldn't have felt more supported. My wife and I are first time RV purchasers/owners. We had our eyes on a Grand Design RV, Serenova. We had a ton of questions pre-purchase, and follow-up after we decided to go for it. While on the road, during our first trip, we had a few service items we needed help. Krystal has always been there to help us out and coordinate service while we are on the road. Thank you Krystal!
• EG

  Elizabeth G

  Feb 18, 2026
  1.0
  We bought a camper from CW, and our experience has been terribly disappointing. The overall handling of our time was wasterful and unprofessional, leaving us with serious doubts about their performance. We were first-time buyers and had a fantastic time with Brandon (new employee), who is the only reason you guys deserve a star, and a couple of the sales members. We were told that they did not have the time to finance that day, but that they would start the process. - Brandon you did great, I'm just sorry your team let you down - However, things quickly took a turn for the worse when we arrived the next day, ready to move forward with the camper and loan, only to be told nothing was ready as the loan manager was out due to a stomach bug, with more details than necessary. (I am unsure why the GM felt it prudent to give such details, but he did give us a small gift card - $200) So, we drove out again for no reason, and no one else was available to go over the process. Then, finally, they were ready. We came back and asked to see other campers before we took the tour of our newly purchased camper. The service department was livid with two blonds (male & female) coming up to the sales desk, basically fuming (believe me, we could all see it) because they had staged the camper for our first tour. We were simply asking to view a few others prior to. They incorrectly assumed we were backing out of the one for which we were originally there. For whatever reason, they closed the camper down. Not even 15 minutes later, when we were ready to tour it, they sent Darin (new employee) to show us the ins/ outs of the camper. We still do not know how to replace filters, how our audio system works, the solar panels, or basically any off-grid things. Unfortunately, during the tour, Darin restated that he was new and unsure of how to operate certain things. Honestly, we felt bad for him. For the amount of money spent on a camper, we expected far better treatment and basic professionalism. Based on our experience with the service departments, we would not recommend Camping World. We came back after having our water filter freeze and break. We called in advance to ensure they had the right item stocked, and not only did they confirm that they did, but they also reassured us that it was a covered warranty item. We go and grab it, to then come back to our camper, where the item isn't even the right piece, and to an email from Ariah (new employee) stating it was not a warranty item and that we would need to be charged for it. Now, we have to go back and return the said item anyway. It's a 1-hour and 30-minute round trip. Every. Single. Time. Better train and pay your staff; maybe that will help with your turnaround rates. Who knows. Just do better.

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