Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Armando, Emily, and Sam.
Rental Experience
Most reviews highlighted a smooth and hassle-free rental process, with quick pick-up and drop-off services.
Vehicle Condition
While many customers noted that vehicles were clean and well-maintained, there were some complaints about dirty cars and high mileage.
Management Issues
Several reviews pointed out poor management and unprofessional behavior from certain staff members, particularly regarding communication and handling of reservations.
Reservation Problems
There were multiple reports of issues with reservations not being honored or vehicles not being available, leading to customer frustration.