Enterprise Rent-A-Car

Reviews

• CM

  Candice Mills

  2 days ago
  4.0
  First I would like to thank Reese, Blake, and Monet for working diligently with me. My profile explicitly states no Chevy, for any reason . I call ahead one week innadvance of my schedulwd pickup to be reassured I would not be assigned a Chevy. I was told they couldn't guarantee me this as they have a lot of Chevy in their inventory. I called the insurance company and had them call to make the request as well. I called back and asked to speak with Monet. Reese answered the phone and informed me Monet was on the phone but he would be willing to assist me. So I gave him the opportunity. Being a repeat customer he remembered me and assured me I would not be assigned a Chevy as I explained to him the anxiety i was having over it. I was merely trying to prevent a bad day by calling in advance. Reese told me he would have a Camry for me since I requested a full size sedan as comparable to my car. However when I arrived, I was told the Nissan Altima was assigned to me and is considered a full size car despite it is sold as a mid-sized sedan. I took the car despite it was dirty bc the car wash was broken which made the inspection difficult to identify body damage. Personal preference, I don't like a Nissan because of the rear safety feature that makes the car brake if you are backing up quickly and get in sight of something. Whiplash isn't pleasant. Nonetheless, the car itself was a 4-cylinder and enterprise informed me they didn't have a V6 in a car. To make up for my dismay, Reese told me to bring the car back on empty and I wouldn't be charged for the fuel. Semi Disappointed, I drove off with the car and took it straight to the car wash (actually washed this car 3 times in the 3 weeks that i had it bc I respect rentals just like my own car.) Sadly, this Altima would later have a service light come on. When this happened I called in and spoke with Blake. Blake offered me a mini van to swap out the Altima with its service light on. ABSOLUTELY NO THANK YOU. I DON'T HAVE LITTLE ONEA ANYMORE... I JUST WANT A FULL SIZE NON CHEVY CAR. Blake called me back 50 minutes til close to inform me he had a camry for me. I left work and drove there to swap the vehicles. The Camry drove better but body wise looked abused. The interior wreaked and the passenger seat was dirty. I went home and tried to clean it. I left the windows down trying to air it out but it didn't help. Thankfully it was just for a couple of days. I only drove it the night I picked it up and not again until i turned it in. When I turned it in, I informed them of the camry interior being dirty and malordorus. I personally wiped down the interior, attempted to scrub the stain out, and sprayed an odor dissolving febreeze spray throughout the cloth/carpet interior. Much to my dissatisfaction, I couldn't alleviate the nauseating odor. Monet informed me that she overheard my conversation and reassured me they would take care of me if I decide to rent in the furture for personal use. Monet is the supervisor. She is fair. Personable and does what she can to take care of the customers. Somethings are beyond her control, and she is still apologetic. Regardless, she does what she can with each situation as they arise. She smiles, is kind and understanding. She leads her staff to follow her lead. Monet represents the company with her professionalism and leadership. Blake and Reese obviously have picked up on her approach and it seems to pay off in keeping the customer happy.
• AP

  April Pennington

  Dec 31, 2025
  5.0
  Had a great experience with staff and the rental! Price was great as well!
• MM

  Marie

  Dec 19, 2025
  5.0
  Great experience! Easy in and out. Easy return.
• RA

  Regina Allen

  Dec 16, 2025
  4.0
  Excellent availability of vehicles.
• MT

  Mz Truckher812

  Dec 10, 2025
  5.0
  Staff was very kind. Thanks to the young lady in the pink and green Christmas sweater that was patient enough to listen to me vent about my mother. She didn't just blow me off. She let me talk and responded with positivity. She wasn't even the person helping me. But she was kind. I appreciate it. Ty Enterprise Clarksville!!

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