AutoZone Auto Parts

Reviews

• CC

  Casie Cortes

  Sep 15, 2025
  1.0
  AutoZone in Charlestown, Indiana I went in and got brakes and rotors about a week and a half later I had to have power steering fluid put in my car. I knew exactly where it went. I just did not want to overflow it. The manager there put the power steering fluid in my brake fluid. I continue to tell him to stop because I knew that’s not where you put it. He insisted he knew what he was doing. I told him if he continued to do so he would end. Issues with my brakes well, let me tell you about a couple weeks later I Started to have issues with with them I went to several auto places and even talked to some auto mechanic friends. They told me that with him doing so he messed up, not only my brakes, but the hose line and that all of it would have to be replaced. I called corporate. They told me that I would have to do was go into the store and tell them that I wanted a refund won’t let me tell you they could not even find me in the system no more I’ve been in the system at this location since 2017 please tell me how that works so I called corporate again waiting on a response. The manager there only gave me $45 for a refund when he owed me $245 and change he said he did that out of courtesy. Well that’s not what corporate told me that’s what was supposed to be done. They told me I would get my full refund but since he couldn’t you know, find me in the system, even though I had a receipt from my credit card purchase that it was my issue when it clearly wasn’t because he’s not taking responsibility for his actions. I will not go to this AutoZone ever again, and I will let it be known about this manager, because this is ridiculous he needs to be accountable for his actions
• BV

  Bounethong Viravong

  Sep 12, 2025
  5.0
  Vic Smith at AutoZone went above and beyond to help me out! He was knowledgeable, friendly, and truly cared about making sure I got the right parts and service. His professionalism and customer-first attitude made the whole experience smooth and stress-free. Highly recommend asking for Vic if you want top-notch service!
• MN

  Michael Newton

  Aug 26, 2025
  5.0
  Earl helped me to find the most efficient items for my Edge. He and his staff were very knowledgeable and helpful. Highly recommend this team.
• MD

  Michael Dunn

  Jun 8, 2025
  2.0
  Had to find my own fuel line with slim to pick from and didn’t want to sell since my number wasn’t in system??

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