Business Details
About
Car Rental AgencyVan Rental
Need a rental car in Carmel, IN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our North Range Line Road location today.
Location
Hours
Reviews
4.2
340 reviews
5 stars
236
4 stars
27
3 stars
18
2 stars
12
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the friendly and helpful staff, others reported rude behavior and poor service, particularly regarding reservations and refunds.
Vehicle Condition
Many reviews highlighted issues with vehicle cleanliness and maintenance, including receiving cars with low fuel, mechanical problems, and unclean interiors.
Reservation Issues
Numerous customers experienced problems with reservations, including cancellations, unavailability of reserved vehicles, and lack of communication regarding changes.
Efficiency
Several customers noted quick and efficient service during the rental process, with some appreciating the ease of pick-up and drop-off.
Refund and Charges
There were complaints about delayed refunds, unexpected charges, and issues with deposits, leading to dissatisfaction among long-term customers.
- LFLaura FreeseNov 11, 20255.0Loved it everyone was so nice
- LLLBOct 27, 20255.0Great service always. Use them regularly to pick up cars for work travel. Courteous, clean cars. I've been there 2-3x in the last couple months and they are all great guys and gals
- AAAnonOct 3, 20251.0This used to be my go to location after my favorite person left the Fishers one but the last few times I've rented from them has been a less than fun experience. Brittany, the manager, is the only decent person there. The rest of them are rude. I can't remember what his name is, but it's the current manager in training, and he is the worst of them all. ZERO customer service skills and so rude and abrasive. Does not care about helping anyone out. This last time (around Sept 12th) it took them A MONTH to refund my deposit and they took half of it without explaining why. I didn't get a final receipt via email like I usually do when they check in the vehicle either so now I've gotta call and figure out why they're stealing from me. I've been a LONG time customer. I used to rent EVERY. SINGLE. WEEKEND. when my son was hospitalized up north because my car was a POS and wouldn't make it. I paid all that money, every single weekend, to spend ONE HOUR with my son during visitation. And ever since then, we go to Cinci Children's now and I rent from them for our surgeries and appts, etc. I've never trashed their vehicles, I've never wrecked their vehicles and I've only forgotten to refuel one time (due to a stressful hospital visit) and I told them I was so sorry and to just charge me their fee to fill up). You'd think they'd treat a long term-er better, but nobody cares anymore. I'm scared to try some of these other rental places, but I fear after this time... I'm gonna have to try.
- JWJennifer WarfAug 18, 20255.0This is the best car rental location anywhere. The people are so nice, the cars are clean and reliable and newer models, and the check in process is smooth. I fear giving a good review... I just want to keep them as my little secret 😂
- CHChelsie HendersonAug 16, 20251.0It’s wild to sit on hold on the phone and listen to hold messages about “exceptional extra-mile customer service” and the “convenience” Enterprise offers, only to be hung up on because my call can’t be handled after waiting 12 minutes, 3 times in a row. I’m trying to contact the office because the rental we received yesterday has dealer tags that expire in 3 days, but after 36 minutes of waiting on hold and being hung up on by the system, I’m just going to have make the 30-minute drive to the office to ask in person.
Frequently Asked Questions About Enterprise Rent-A-Car
What types of vehicles does Enterprise Rent-A-Car in Carmel offer?
They offer a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.
Where is Enterprise Rent-A-Car located in Carmel, IN?
It is located at 931 N Rangeline Rd, Carmel, IN 46032.
What are the business hours for Enterprise Rent-A-Car on weekdays?
They are open from 7:30 AM to 6:00 PM Monday through Friday.
Is Enterprise Rent-A-Car open on Sundays in Carmel?
No, the business is closed on Sundays.
What payment options are accepted at Enterprise Rent-A-Car in Carmel?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Can I reserve a rental car online at the Carmel location?
Yes, you can reserve a rental car through their website at https://www.enterprise.com/en/car-rental-locations/us/in/carmel-n-range-line-rd-0817.html.
Does Enterprise Rent-A-Car in Carmel offer any special discounts?
Yes, they provide discounts for active military members.
What nearby automotive services are available around Enterprise Rent-A-Car on North Rangeline Road?
Nearby conveniences include Butler Body Shop/Butler Auto Collision, Hare Estes Collision, Bill Estes Collision Center, and Jon Fricker Automotive for auto repair and customization.
What food options are nearby Enterprise Rent-A-Car in Carmel for a quick bite?
You can visit nearby places like Simple Taste, Dairy Queen, Carmel DQ, and Ritter's Frozen Custard for vegetarian meals, ice cream, and fast food.
Are there any pet services close to Enterprise Rent-A-Car in Carmel?
Yes, nearby pet services include Club Canine for pet sitting and grooming, and Veterinary Behavior of Indiana for veterinary care.