Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Michigan Rd in Carmel, IN is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Carmel, IN or call us at (317) 334-0445.
Many customers praised the staff for being helpful, knowledgeable, and going above and beyond to assist with car issues.
Efficiency
Several reviews highlighted the quick service, particularly in battery installation and troubleshooting.
Inconsistency
Some customers reported poor service experiences, including unhelpful staff and long wait times, indicating inconsistency in service quality.
Product Knowledge
Customers appreciated the staff's expertise in diagnosing issues and recommending appropriate products.
ML
mark lowe
Feb 12, 2026
5.0
Linda T was incredibly helpful, as if we were the first customer of her day, even though it was 7pm. She was very knowledgeable and patient as she answered my sons questions about his first car.
BM
Brandon Maulden
Jan 6, 2026
3.0
So so
AS
Anna Spack
Dec 19, 2025
3.0
Went to buy a battery. Adrian was very obviously trying to upsell us to a Duralast battery that, after much research, was double the price of what functional battery should be. When we came back a few days later to purchase and have the Totalpro battery installed, we were checking out at the same time as another woman having a battery installed and were told that “one of them” had to be inside at all times…which made sense, so we let the woman go first. What was odd is that moments later 2 more employees, Adrian and Brian, were present at the front and we were still not assisted with the install. Soon after, the other employee, I believe his name was Nick, doing the other install, very very slowly sauntered in looking for a tool…which he could not find for at least a few minutes (why wouldn’t he have taken it out with him in the first place?). He then proceeded to return a very lengthy phone call…again mid-install for…while we were waiting. It didn’t seem like he had any intention of trying to install the other battery with any speed or efficiency…even with other customers OBVIOUSLY waiting on him to be finished so that James could do ours. We were later informed that they only had one battery changing kit, but that doesn’t excuse the fact that he wasn’t trying to get it taken care of quickly, so that they could move onto ours. After ALLLLL of this, he came back in and said that they had the WRONG battery for the other customer’s car. Which, how does that even happen? Their system verifies them. Thankfully, James, who was assisting us, said that he was going to take the battery changing kit and do ours while they were getting the other battery situation figured out. Having one battery changing kit with, at the time, 4 employees in the building, just seems wild to me. Oh, and this was our THIRD time back after being told they weren’t changing batteries because they were too busy and then that corporate said that they weren’t changing batteries because it was too cold. When we mentioned this today the employees seemed stunned and confused that we were told that “corporate” said anything.
LB
Larry Brunson
Dec 17, 2025
5.0
Julius and Linda were phenomenal and professional attendees. They they were patient very knowledgeable about the jobs with the extra amount answer any questions that I had with no problem and they sent me on the way with some new wipers for my daughter’s car.
KB
Kyle Budke
Dec 10, 2025
5.0
Had my belt shred on the way home, and needed a levee to work on it, they offered a great place, tools i needed, then Devin gave me a jump start and was so nice abs helpful throughout the process
Which banks are located near AutoZone Auto Parts that might be useful for customers?
Chase Bank and 1st Source Bank are conveniently located nearby, which can assist customers with banking services or ATM access during their visit.
Are there any retail or thrift stores near AutoZone Auto Parts?
Yes, customers can visit Carmel-West Goodwill Store, Goodwill Store, and Data Doctors of North Indianapolis near AutoZone for thrift shopping and retail needs.
What other nearby services or attractions might customers explore when visiting AutoZone?
Customers can visit several nearby services like Springhetti Dentistry, Carmel Clay Animal Hospital, Fiji Nail & Spa, Sport Clips Haircuts, and enjoy coffee at Starbucks nearby.
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