Business Details
About
Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Michigan Rd in Carmel, IN is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Carmel, IN or call us at (317) 334-0445.
Details
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
4.5
608 reviews
5 stars
448
4 stars
86
3 stars
26
2 stars
17
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, knowledge, and willingness to go above and beyond, particularly highlighting employees like Kevin, JD, and Julius.
Efficiency
Several reviews noted quick service, especially regarding battery installations and other repairs, with many customers appreciating the speed of service.
Mixed Experiences
While many reviews were positive, some customers reported poor service or unhelpful staff, indicating inconsistency in employee performance.
Product Knowledge
Customers frequently mentioned the staff's ability to diagnose issues and provide accurate information about products, enhancing their overall experience.
- ASAnna SpackDec 19, 20253.0Went to buy a battery. Adrian was very obviously trying to upsell us to a Duralast battery that, after much research, was double the price of what functional battery should be. When we came back a few days later to purchase and have the Totalpro battery installed, we were checking out at the same time as another woman having a battery installed and were told that “one of them” had to be inside at all times…which made sense, so we let the woman go first. What was odd is that moments later 2 more employees, Adrian and Brian, were present at the front and we were still not assisted with the install. Soon after, the other employee, I believe his name was Nick, doing the other install, very very slowly sauntered in looking for a tool…which he could not find for at least a few minutes (why wouldn’t he have taken it out with him in the first place?). He then proceeded to return a very lengthy phone call…again mid-install for…while we were waiting. It didn’t seem like he had any intention of trying to install the other battery with any speed or efficiency…even with other customers OBVIOUSLY waiting on him to be finished so that James could do ours. We were later informed that they only had one battery changing kit, but that doesn’t excuse the fact that he wasn’t trying to get it taken care of quickly, so that they could move onto ours. After ALLLLL of this, he came back in and said that they had the WRONG battery for the other customer’s car. Which, how does that even happen? Their system verifies them. Thankfully, James, who was assisting us, said that he was going to take the battery changing kit and do ours while they were getting the other battery situation figured out. Having one battery changing kit with, at the time, 4 employees in the building, just seems wild to me. Oh, and this was our THIRD time back after being told they weren’t changing batteries because they were too busy and then that corporate said that they weren’t changing batteries because it was too cold. When we mentioned this today the employees seemed stunned and confused that we were told that “corporate” said anything.
- LBLarry BrunsonDec 17, 20255.0Julius and Linda were phenomenal and professional attendees. They they were patient very knowledgeable about the jobs with the extra amount answer any questions that I had with no problem and they sent me on the way with some new wipers for my daughter’s car.
- KBKyle BudkeDec 10, 20255.0Had my belt shred on the way home, and needed a levee to work on it, they offered a great place, tools i needed, then Devin gave me a jump start and was so nice abs helpful throughout the process
- SKSean KeithDec 9, 20255.0Mick was incredibly helpful in diagnosing my check engine light, great guy and knowledgeable, will return when necessary
- CECody EubanksDec 2, 20255.0Car was struggling to start, came to get the battery checked. Guy checked it, got a new battery, and he installed it in around 5-7 minutes. Insane fast service, kind, straight to the point. I don’t write reviews but this dude told me they helped and I’ve never received customer service at the quality before. Definitely earned all 5 stars
Frequently Asked Questions About AutoZone Auto Parts
What are the regular opening hours of AutoZone Auto Parts in Carmel, IN?
AutoZone Auto Parts is open Monday through Saturday from 7:30 AM to 9:00 PM, and on Sunday from 8:30 AM to 8:00 PM.
Where is AutoZone Auto Parts located in Carmel?
AutoZone Auto Parts is located at 10560 Michigan Rd, Carmel, IN 46032, USA.
What types of products does AutoZone Auto Parts offer?
AutoZone offers auto parts, brake pads, car batteries, car accessories, and aftermarket automobile parts.
Does AutoZone Auto Parts provide in-store pickup or delivery services?
Yes, AutoZone offers in-store pickup, curbside pickup, and same-day delivery services.
Which brands are available at AutoZone Auto Parts in Carmel?
Brands offered include Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
How can I contact AutoZone Auto Parts in Carmel?
You can call them at (317) 334-0445 or email customer.service@autozone.com for assistance.
Are there any dining options near AutoZone Auto Parts on Michigan Rd?
Yes, nearby dining options include KFC, Chipotle Mexican Grill, Taco Bell, Wendy's, Roselli’s Pizza, Teriyaki Madness, Ali'i Poke, and Hino Oishi sushi restaurant.
Which banks are located near AutoZone Auto Parts that might be useful for customers?
Chase Bank and 1st Source Bank are conveniently located nearby, which can assist customers with banking services or ATM access during their visit.
Are there any retail or thrift stores near AutoZone Auto Parts?
Yes, customers can visit Carmel-West Goodwill Store, Goodwill Store, and Data Doctors of North Indianapolis near AutoZone for thrift shopping and retail needs.
What other nearby services or attractions might customers explore when visiting AutoZone?
Customers can visit several nearby services like Springhetti Dentistry, Carmel Clay Animal Hospital, Fiji Nail & Spa, Sport Clips Haircuts, and enjoy coffee at Starbucks nearby.