Enterprise Rent-A-Car

4.1
642 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Bloomington, IN? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our South Walnut Street location today.

Location

Enterprise Rent-A-Car
1905 S Walnut St, Bloomington, IN
47401, United States

Hours

Reviews

4.1
642 reviews
5 stars
432
4 stars
70
3 stars
30
2 stars
13
1 star
97

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, several reviews highlighted poor customer service experiences, particularly regarding communication and problem resolution.

Reservation Issues

Numerous customers reported issues with reservations, including not having the reserved vehicle available upon arrival, leading to frustration and disappointment.

Vehicle Condition

Feedback indicated that while some vehicles were clean and well-maintained, there were instances of customers receiving vehicles with maintenance issues or cleanliness concerns.

Professionalism

The professionalism of staff was frequently mentioned positively, although there were notable exceptions where customers felt treated rudely or dismissively.
  • TJ
    Team JAMS
    Jan 1, 2026
    4.0
    Helpful and friendly staff.
  • DM
    Daniel Moriarty
    Dec 27, 2025
    1.0
    The personnel working at the check in desk were professional, but there was a smell in the van that would not go away. When the van was returned, the agent said the people prior to us, had sex in the vehicle, and that it should have been cleaned prior to re-rental.
  • BW
    Bruce Waynne
    Dec 17, 2025
    5.0
    Always a friendly staff, never had a problem there.
  • ML
    Michael Lisby
    Dec 13, 2025
    1.0
    Placed a reservation over a month ago for a minivan at this location. Best friend is getting married next month, decided to take trip with our buddies and him to Medieval Times and to see Chicago. I get there today, 10 minutes before my reservation states. Not only did he not have a minivan there for me, something I picked because it would accommodate all of us and is available for a 23 year-old, but he failed to confirm my age before getting me a vehicle that I AM UNABLE TO DRIVE DUE TO THEIR POLICY! I understand that shit happens and people mess up, but the reason I’m leaving this review is because of the gentleman’s attitude. Being the Branch Manager, I expected more eagerness to HELP a customer who you have wronged. The only responses I got from him, after checking only 2 others location’s inventory was, was “I can’t get you in a car today”. No sorries, no willingness to find a solution, and definitely not the attitude I would expect from someone who is supposed to lead in their store. I’ve been in retail for years now, and I have never met anyone more careless and incompetent. Thank you for being the only reason my buddies and I couldn’t enjoy this wonderful weekend we’ve had planned out for our soon-to-be-married best friend!
  • PA
    Pavel Anaschenko
    Dec 11, 2025
    1.0
    Even though my insurance has covered the damage to a car due to an accident on an ice-covered mountain road, they now refuse to rent me vehicles. What is the business logic behind it - nobody knows, I don't see any. I used to like this company, and we were using it for all our business rentals as well, but not any more. They are going to loose thousands on poor customer treatment, and i have found a better deal with competitors, for both personal and our business needs.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Bloomington, IN?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury cars with flexible rental options.

What are the operating hours of the Enterprise Rent-A-Car location on South Walnut Street?

The location is open Monday to Friday from 8:00 AM to 6:00 PM, and on Saturday and Sunday from 9:00 AM to 2:00 PM.