Need a rental car in Zion, IL? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Zion location today.
Feedback on customer service is mixed; while some customers praised the staff for being friendly and helpful, others reported rude behavior and poor management.
Vehicle Condition
Several customers noted issues with vehicle cleanliness and maintenance, including receiving dirty cars and problems with heating.
Reservation Issues
Multiple reviews highlighted problems with reservations, including not having the reserved vehicle available and unexpected charges.
Accessibility Concerns
There were mentions of accessibility issues at the location, such as difficult door access and tripping hazards.
Positive Experiences
Despite the negative feedback, many customers reported positive experiences, particularly with specific staff members who provided excellent service.
MR
Marko Ramirez
Feb 3, 2026
1.0
Bad service the agency in zion
Extra fees , they charge me for something I didn't even do , I wouldn't recommend to go to the one in zion
KM
Karen Mueller
Jan 29, 2026
5.0
The office staff was very polite and professional, the car was what we hoped for, nice and clean and a non-smoking vehicle.
CA
Cortez Akins
Jan 16, 2026
1.0
The lady Corey is going to call and harassing you to bring the car back. Do not rent from them. They are going to mess up your name. She put me on the do not rent list. I don’t understand I was renting the car she call me everyday harassment me to bring the car back. I try to make payments at other locations but she was doing something to my account so I couldn’t make a payment. She is stealing money from customers. She charges me $75 dollars for a clean fee. They do not clean out the cars. She took my $300 deposit and charged me extra money. Idk understand how she is still working and stealing from customers. I read a lot of reviews and she is over charging people and lying on people name just because she is a Manager. Do yall pay attention to people you hire.
CQ
christopher quinn
Dec 14, 2025
2.0
Improve the accessibility for disabled persons, the door is really hard to open and the concrete needs repairing . Its not smooth and a tripping hazard .
BK
buster kellar
Dec 3, 2025
5.0
This is our second time renting from the Zion, IL location while being seen at the City of Hope cancer center. The staff is always very helpful and courteous!