Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Georgetown Square in Wood Dale, IL is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Wood Dale, IL or call us at (630) 694-0980.
Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others were described as rude and unprofessional.
Knowledgeability
Several reviews highlight a lack of product knowledge among staff, leading to customer frustration and dissatisfaction.
Positive Experiences
Despite negative feedback, many customers reported positive experiences with specific employees who provided excellent service and assistance.
Management Issues
There are complaints regarding poor management and leadership, which seem to contribute to the overall negative customer experience.
LS
Lina Santellano
Jan 27, 2026
1.0
Completely unpleasant, unprofessional, unwelcoming and unknowledgeable. I was super UNCOMFORTABLE.
FM
Furqan Muhammad
Jan 4, 2026
1.0
Salesman always put you in truble. Realy unexpirice staff. Once i was realy stocked when tjy Salesman said that nissan virsa hase no breaks. So pleas people's beawar if u go to the any autozone
JJ
Joyce
Jan 2, 2026
5.0
The gentleman who helped me was friendly, funny, and knowledgeable. I loved that they install wiper blades for free!!
CS
Cecelia Scott
Dec 14, 2025
1.0
The team has change. Went into the store and Tall young man behind register with green eyes wasn't helpful. Seem as if he was bothered with me asking multiple questions. This isn't the first time.
AA
AA
Nov 17, 2025
1.0
The guy who helped me was extremely rude. He had an attitude from the beginning for no reason, and he talked to me like he knew everything and I didn’t know anything. This was my first time in the store in years, and it turned into a horrible experience.
I asked for a part that didn’t fit my car — I didn’t notice that the app said it wouldn’t fit — so I asked him what part would fit. Instead of helping, he acted annoyed and didn’t seem to understand my question. I don’t know why he had such an attitude, but it made the whole situation so unpleasant.
If you don’t like your job, just quit. Customers shouldn’t be treated this way. Because of this experience, I will never come to AutoZone again.
All I wanted to do was buy brake hardware kit for my 4Runner. I should have bought it from the dealership but they didn't have it in stock.
(The guy was a big chubby guy with slicked hair back)